The Senior Business Process Transformation Specialist plays a critical role in driving process redesign and operational transformation within Home Credit Philippines, focusing primarily on lending and financing operations. This position is responsible for analyzing existing (As-Is) business processes, assessing the impact of the new core lending solution (but not limited to), and designing optimized (To-Be) processes that align with Home Credit's strategic goals, regulatory requirements, and customer-centric operating model. The role requires strong domain expertise in financing operations, end-to-end lending lifecycle, and process transformation methodologies, while collaborating closely with multiple stakeholders across Business, IT, Risk, Compliance, Operations, and Product teams.
What You'll Do
Process Analysis & Design
- Conduct comprehensive analysis of existing (As-Is) lending and financing processes across the customer lifecycle including onboarding, credit assessment, loan origination, servicing, collections, and closure.
- Identify inefficiencies, process gaps, manual workarounds, and compliance risks within current workflows.
- Design and document optimized (To-Be) processes aligned with the implementation of the new core lending solution.
- Develop process maps, standard operating procedures (SOPs), workflows, and business process documentation using industry-standard methodologies (e.g., BPMN).
Core Lending System Transformation
- Assess and document the operational and functional impact of the new core lending solution on current business processes.
- Define process transformation requirements to ensure smooth integration of the core lending platform with existing systems and operational models.
- Collaborate with IT, system vendors, and project teams to translate business requirements into system and process changes.
- Support user acceptance testing (UAT) by validating process alignment and business functionality.
Change & Stakeholder Management
- Work closely with cross-functional stakeholders including Operations, Credit, Risk, Finance, Legal, Compliance, IT, and Product teams to ensure alignment on proposed process changes.
- Facilitate workshops, process mapping sessions, and change discussions to drive stakeholder buy-in and clarity.
- Provide guidance and support during process rollout and adoption phases.
Continuous Improvement
- Monitor post-implementation performance of new processes and identify further optimization opportunities.
- Establish process KPIs and performance metrics to measure effectiveness and efficiency improvements.
- Recommend best practices and innovative approaches to enhance lending operational efficiency and customer experience.
What You Need To Have
- Minimum 58 years of experience in business process transformation, preferably within financing, banking, or lending institutions.
- Proven experience in core lending system implementation or lending process transformation projects.
- Strong understanding of end-to-end lending operations and financing workflows.
- Experience in process mapping, process re-engineering, and change management initiatives.
- Experience with process documentation tools (e.g., Visio, Signavio, Lucidchart, or similar)
- Understanding of regulatory and compliance requirements in the Philippine financing industry
- Ability to work independently in a senior individual contributor capacity while collaborating across multiple teams.
What Can Set You Apart
- Certification in Business Analysis, Lean Six Sigma, or Process Improvement methodologies
Job Perks You'll Enjoy
Hybrid Work Set Up
Permanent dayshift schedule
Up to 20% variable performance-based bonus
HMO on Day 1 and HMO dependents coverage including same-sex partners
Access to mental health and wellness partners
Wellness Leaves and Birthday Leave
Internal career mobility options
Local and international learning opportunities
Empower Filipinos with innovative financial solutions at Home Credit Philippines. Click Apply Now and join a company where there are #NoSmallRoles and everyone is important.
At Home Credit Philippines, we believe that everyone has something special to offer. Our motto No Small Roles, Everyone is Important is at the heart of everything we do. We think diversity makes our company better and every single job and person here plays a big part in our success.
We're all about creating a welcoming place where everyone feels valued for who they are. This means we make sure that everyone, no matter their background or what they look like, gets a fair chance at jobs, training, and promotions.
When it comes to hiring, everyone gets a fair look. It doesn't matter where you're from, what you believe, who you love, whether you have a disability, or any other or any other condition protected under Philippine laws. If you meet the job requirements, you have a chance to get the job.
Come join us at Home Credit, where diversity fuels our innovation.
Here, there are #NoSmallRoles and #EveryoneisImportant.
