Work arrangement: Remote (Philippines)
Work schedule: PH night shift (9am-6pm Eastern Time)
GENERAL DESCRIPTION:
As a Sr. Engineer Process Optimization Team (POET) member at Qualfon, this position will work on client projects (internal or external) as part of a team and take responsibility for problem-solving. This role will play a key management role in gathering and analyzing data, designing and building solutions for our clients. This role is expected to work on varied projects across the company and with clients leading different industries. This role will contribute to the client's business strategy, aid in the execution of the proposed strategy, become an expert in the client's organization and industry, and turn data into meaningful insights and transformative solutions.
Objectives and duties:
1. Provide assistance to the process owners to identify improvement opportunities
Contextualizes and conceptualizes the objectives and needs into the framework established by the following three principles:
- Our Mission Statement
- Mission Leader role definition
- STRIDES values
2. Manage operational information of the business areas
- Works with the business teams, leveraging technology when necessary.
- Assists the process owners to find the best way to improve current processes and solve process-related problems by means of holding meetings, collecting data,
- Analyzes process owners and their teams information to document, study, and improve their processes.
- Provides education to enable the process owners and their teams in order to standardize the terminology of each and every area, department or geo.
3. Process workshops facilitation.
- Leads process redesign workshops
- Facilitates knowledge of process mapping and business process reengineering to his clients including objective documenting, analyzing and concluding.
- Provides necessary training in the tools involved to achieve the above.
- Assists in the documentation of policies & procedures that derive from newly improved processes.
- Assists in the presentation of newly improved processes to stakeholders for discussion will be necessary.
4. Supports executives responsible for relationships with Qualfon's strategic client on process optimization matters related to their LOB(s).
- Present process improvement initiatives and results to clients at the highest levels.
- Monitor, assess, and recommend solutions to improve processes pertaining to both, issues tied to the transactional relationship to the client as well as issues relating to strategical topics transcending the SOW with the client.
- Develop effective line management relationships to ensure strong understanding of the business objectives
- Develop strong relationship with the clients to build trust so to allow sharing of otherwise confidential information.
5. Performs moderately complex audits and assessments of internal processes to ensure compliance.
- Perform audits related to newly hired employees, technology management; project/program management; or supplier management in accordance with corporate methodologies and professional standards.
- Draft audit reports and present issues to the business while discussing practical cross-functional solutions
- Complete assigned audits within budgeted timeframes
- Monitor, assess, and recommend solutions to emerging risks
- Contribute to the development of audit processes improvements, including the development of automated routines
- Apply internal audit standards, policies, and regulations to provide timely audit assurance and influence audit scope
- Develop effective line management relationships to ensure strong understanding of the business objectives
- Continuously planning for future quality department operations and procedural improvements
Qualifications:
- Bachelor's Degree. An Engineering, IT, or Business degree preferred.
- Six Sigma Green Belt certification required.
- At least 6 months BPO experience.
- At least 5 years work experience in a related field.
- Proven knowledge of other CI methodologies such as Lean, 5S, TOC. Preferred.
- Proven knowledge of BPR (Business Process Reengineering) Preferred.
- Proven knowledge of how ERP, CRM and, BPM, BI, and basic statistical analysis tools Preferred
- Excellent presentation skills both, verbal and written.
- Full English language dominance.
- Ability to ask questions as to understand the client's pains and priorities.
- Be a great ambassador of Qualfon.
About the company
At Qualfon, we are focused on delivering engaging interactions and positive experiences that leave a lasting impression. When you work here, you have the power to make each person's life better. Our Qualfon Mission is to help as many people as possible pursue their total vocation - as individuals and as members of society - by creating an ever-growing number of job opportunities as we strive to become the partner of choice for our clients.
