Responsibilities
The Senior Process Manager is responsible for the general management of the operational system of the organization and:
- Manage the daytoday operational activities of the assigned program in coordination with the client representative and/or other functional units of the organization as it relates to manpower resources, systems & procedures, and quality improvement efforts.
- Create strategic plans and execute them with the help of the Operations Managers and the Operations Head.
- Maintain an efficient performance management system by setting performance objectives with Operations Managers, monitoring performance, conducting performance reviews, and taking action to correct performance problems or sustain good performance.
- Provide direction to the Operations Manager to ensure operational efficiency, responsiveness to customer requirements, and achievement of program/division/organizational goals.
- Review the performance of Operations Managers and the rest of the team members and be responsible for conducting coaching and development opportunities for them.
- Recommend policies, procedures, and systems relevant to the goals of the organization and client requirements.
- Ensure effective planning and execution of operations and achieve milestones and requirements of the organization.
Skills and Qualifications
- Preferably a bachelor's degree holder of any 4year course. In the absence of this, must have at least 2 years of experience in the Senior Manager role.
- Knowledgeable on Duda Platform
- Must have hands-on experience on Web Development
- Knowledge on Graphics Design is an advantage
- Keen to details.
- Must have leadership quality and capability in providing coaching.
- Must possess strong communication and interpersonal skills.
- Knowledge and experience in organizational effectiveness and operations management.
- With industry-relevant production experience.
- Knowledge of business and management principles and practices.
- Fresh graduates may also be considered if they are involved in advertising agencies or similar organizations handling creative projects.
- Information Technology skills.
