Key Responsibilities
- Manage the end-to-end delivery of healthcare services (e.g., medical billing, claims processing, or patient scheduling).
- Monitor and drive key metrics such as Average Handle Time (AHT), Quality Scores, and Customer Satisfaction (CSAT).
- Ensure 100% adherence to HIPAA and other healthcare data privacy standards.
- Serve as the primary point of contact for the client, providing regular business reviews and strategic updates.
- Mentor and coach Team Leaders and Operations Managers to build a strong leadership pipeline.
- Manage the account budget, including staffing levels, overtime, and operational costs to ensure profitability.
Requirements
- At least 57 years of leadership experience in a BPO environment, with at least 3 years specifically in aHealthcare account.
- Deep understanding of healthcare workflows (e.g., Revenue Cycle Management, Payer/Provider relations).
- Strong analytical skills with the ability to interpret complex data and turn it into actionable plans.
- Excellent verbal and written English for client-facing presentations.
Job Types: Full-time, Permanent
