FIND YOUR BETTER AT AIAIf you believe in better, we'd love to hear from you.WE ARE LOOKING FOR .....Responsible for quality assurance process and operational risk management, audit issues monitoring, and regulatory reporting/coordination with primary responsibility for strengthening process effectiveness by ensuring adequacy and effectiveness of internal controls to help the business deliver strategies with the right balanced approach
.
- Oversee the team of Quality Analysts/Checkers, Disbursements Team and Suspense team
- Acts as second level of checking for all Quality Analysts and Disbursers
- Ensures pay-outs are accurate by doing another level of checking of the disbursement files
- Provide reports related to quality findings and suggest actions plans to reduce the errors
- Ensures and assesses adequacy and effectiveness of the team's internal controls implementation and monitors compliance with policies and procedures
- Assists in designing effective processes to help ensure the team delivers strategies with the right balanced approached: innovative, compliant and helpful with its sales partners
- Conducts and directs assessment/review of controls, operating procedures, and compliance with policies and regulations and make necessary revisions or additions
- Ensures operational risks are managed well and escalates identified open items for resolution
- Establish, maintain and update in a timely manner team's risk register
- Track, monitor progress and ensure timely implementation of action items
- Report on a timely manner risk events
- Continuous monitoring & timely submission of KRIs
- Acts as Operations point person for all regulatory (compliance, audit and legal) matters.
- Coordinates all regulatory requirements and ensures compliance of units under Operations
- Ensures that all items within his/her scope are compliant with the various policies and guidelines of the following internal and external stakeholders, but not limited to AIA, Philam Life, Insurance Commission and AMLC
- Develop and implement programmes, policies, procedures and methods to establish, maintain and improve the quality standards of AIA's products, services and operations
- Conduct a wide range of quality control tests and analyses to ensure relevant products, services and processes meet or exceed specified standards and requirements
- May develop programmes or trainings to ensure that the team has an intricate understanding of all internal control guidelines and standards
QUALIFICATIONS:
- Education - Candidate must possess at least a Bachelor's/College Degree preferably in the field of Accounting, Finance or Business Administration or any related courses
- With at least three (3-5) years of experience in the insurance / financial industry preferably as a Quality Manager, auditor or operational risk management officer with experience in planning and executing test/walkthroughs and implementing controls frameworks within the business/process
- Strong knowledge of insurance /business processes
- Sound knowledge of business process improvements and risk management/internal controls framework
- Must be proficient in MS Office applications
- Must be organized and keen to details
- With good analytical and problem-solving skills
Must have excellent oral and written communication skills
