Senior Key Account Executive

Details

• Salary Range: 40,000.00 - 60,000.00 / month (negotiable)
• Urgent hiring, 1 opening

Perks and Benefits

• 90% Work from Home (WFH) Setup
• Competitive Compensation
• HMO (Medical & Dental Coverage)
• Paid Leaves (Vacation, Sick, Bereavement, Single Parent, Maternity & Paternity)
• Paid Holidays Off
• Paid Saturdays and Bonuses
• Monthly Performance Bonus
• Allowance for Work Setup Upgrades
• Care Packages
• Fun Days, Coworking Days, Events, Expos, & Team Building Activities
• Employee Referral Bonus
• Skills Training Workshops
• Supportive & Dynamic Work Culture
• Community Involvement

Responsibilities

• Act as the primary point of contact for key accounts, building strong, trust-based relationships with clients
• Resolve all client concerns, requests, and escalations promptly and professionally, ensuring satisfaction and retention
• Regularly engage with clients to understand their operations, account usage, and pain points, ensuring a smooth and positive experience with UTAK
• Track and analyze account performance, usage trends, and branch expansion to identify risks, opportunities, and growth potential
• Design and implement strategic growth plans for key accounts, supporting client expansion and maximizing their use of UTAK solutions
• Proactively identify and drive upsell and cross-sell opportunities that strengthen client partnerships and generate additional revenue
• Advise clients on business strategies and operational improvements to optimize their performance and outcomes with UTAK
• Monitor account KPIs, prepare reports, and provide insights to guide both client strategies and internal decision-making
• Support and mentor associate by sharing best practices in account handling, client engagement, and issue resolution

Minimum Qualifications

• 3+ years of experience in Key Account Management, Client Success, or Strategic Partnerships
• Proven experience managing enterprise or complex client accounts
• Strong leadership skills with the ability to mentor junior team members
• Excellent communication, problem-solving, and relationship-building skills
• Ability to handle escalations and resolve issues independently
• Analytical mindset with skills in tracking account performance, identifying growth opportunities, and preparing reports
• Highly organized, proactive, and adaptable, with experience in fast-paced or startup environments
• Comfortable in a hybrid work environment with both remote and onsite collaboration