Senior Infrastructure Engineer

DFI Team Brief

Server Infrastructure is under Tech Foundation, supporting all Operating Systems related stuff across DFI domains, likewise managing, Server Management both on-prem and cloud, Backup, Virtualization, Storage and Microsoft Services like Active Directory, DNS, DHCP, NPS, CA, WSUS, following both ITIL and Agile approach. We aim to produce good results and alignment with the core values of the company.

Is this your next challenge in Windows Administration, Backup, Virtualization and Storage

The challenge is to:

An Active Directory Infrastructure Specialist is responsible for maintaining Servers, Tools, OS related Applications, and other Services under the I.T. infrastructure. Likewise, initiates improvements, deliver major and complex tasks and projects within the agreed services between DFSC, The Dairy Farm Group and its Business units.

Key Responsibilities:

• Provide day-to-day end-user support.
• Perform technical support, troubleshoot, and provide Root Cause Analysis on complex issues effectively and efficiently in line with the SLA required by the business.
• Provide emergency on-site support and coordination, and on-call support as required.
• Resolve and manage advanced to complex service requests in adherence with service level agreements.
• Monitor and review environments using tools, logs, and log analysis and respond to alerts by following procedures or escalating them.
• Review existing document procedures, records, and inventory.
• Review and define operating procedures used for day-to-day support, installation guides, housekeeping procedures, etc.
• Prepares complex and advanced monthly reports for service utilization and availability.
• Perform complex ad-hoc requests.
• Perform advanced to complex software installation and configuration
• Perform advanced to complex system and server administration and monitoring.
• Perform major tasks/activities including disaster recovery.
• Performs tuning to improve efficiency and to maximize the availability of server, storage, backup utility and process automation of software environments and the like.
• Creates scripts for monitoring and to automate administrative tasks.
• Provides improvement to any services under IT infrastructure.
• Ensure that information security policy is considered and always followed, recommends any changes to policy and approved policy changes are documented.
• Assist superiors and other engineers on other tasks and projects as needed.
• Train, KT and delegate tasks to trainees and associates.

Do you have experience as an Infrastructure Specialist

• Bachelor's Degree in Computer / Information Technology or relevant course study

• Should have at least 5 years of solid Windows System Administration experience (AD, DNS, NPS, CA, DHCP, WSUS and the like)

• Experience in Active Directory designing, engineering and implementation like migration from old Forest Domain to new Forest Domain with Applications tied to AD

• Must have knowledge and experience in troubleshooting and administering Cloud environments like Azure, AWS and GCP

• Knowledge of Graylog, Zabbix, and CheckMK is an advantage

• Knowledge of Qualys Vulnerability Remediations

• Knowledge in Automation or Scripting

• Knowledge in Backup solutions like Veeam and Cohesity

• Knowledge in Virtualization platform like VMware, Nutanix and Proxmox

• Knowledge in Storage Management

• Technical Certification is a plus

• Excellent interpersonal, verbal, and written communication skills in English

• Highly analytical and able to resolve multiple priorities

• Strong attention to details

• Able to adapt to a fast-changing and multi-cultural environment

• A team player with a good sense of ownership and commitment

If you have the right skills and experience, this is an opportunity to build your career with Pan Asia's leading retailer.

DFI Retail Group is an equal opportunity employer and responsible for ensuring that all personal information collected from each Candidate presented to DFI Retail Group is used for recruitment purposes only and the personal data will be kept and handled confidentially. We will retain the applications of candidates not selected for a period of no more than 24 months. The data collection process is in accordance with all applicable laws and compliant with the Code of Practice on Human Resource Management.

To find out more about Our Businesses and Our People, please visit our website: https://www.DFIretailgroup.com

Issued by The Dairy Farm Company, Limited