Job Description

Company Overview

Crystal International Group Limited is a global leader in apparel manufacturing with diversified product segments and production facilities across Asia. Founded in 1970, it serves top global brands through innovation, co-creation, and a strong focus on sustainability.

Job Summary

Lead and coach a team of Business Analysts to deliver business requirement studies, process mapping, functional specifications, testing, and user support for local and overseas users.

Responsibilities

Lead and coach Junior Business Analysts and Business Analysts to complete assigned tasks effectively
Manage and oversee tasks assigned to team members to ensure timely delivery
Conduct detailed business requirement studies and map business processes to system processes for accurate system alignment
Prepare Master Functional Specifications to document system requirements when needed
Develop comprehensive Test Plans for System Integration Testing and User Acceptance Testing to ensure quality delivery
Monitor and follow up on Issue Logs to resolve system and user issues promptly
Conduct User Acceptance Testing both online and onsite for local and overseas users to validate system functionality
Provide daily online and onsite user support to local and overseas end users to ensure smooth system operation
Execute additional duties as directed by line management to support business needs

Requirements:

Knowledge / Skill

Skilled in Office software, SQL and database.
Good logical analysis ability.
Good understanding of system functionality, integrations, data flow, and system processes.
Able to identify root cause, analyse issues, and propose practical solutions.

Work Experience Description

Major in computer-related is preferred.
At least 5 years experience in business analysis, system requirement analysis or user support.
Experience in system implementation, enhancement, testing, UAT/EUT, go-live and post-go-live support.