Company Overview

Crystal International Group Limited is a global leader in apparel manufacturing with diversified product segments and production facilities across Asia. Founded in Hong Kong in 1970, it serves top global brands through innovation, co-creation, and sustainability leadership.

Job Summary

Lead and coach a team of Business Analysts to deliver business requirement studies, system process mapping, functional specifications, and testing plans while supporting end users locally and overseas.

Responsibilities

Lead and coach a team of Junior Business Analysts and Business Analysts to complete assigned tasks effectively
Oversee and ensure timely completion of tasks assigned to team members
Conduct detailed business requirement studies and map business processes to system processes for accurate system design
Prepare Master Functional Specifications to document system requirements when needed
Develop comprehensive Test Plans for System Integration Testing and User Acceptance Testing to ensure system quality
Monitor and follow up on issue logs to resolve system and user issues promptly
Conduct User Acceptance Testing both online and onsite for local and overseas users to validate system functionality
Provide daily online and onsite user support to local and overseas end users to ensure smooth system operation

Required competencies and certifications

Experience working with ERP systems, preferably SAP or PLM, to support business processes and system integration
Ability to work under tight schedules to meet project deadlines
Willingness to travel as required to support onsite activities

Preferred competencies and qualifications

Degree in Computer Science or Information Technology to support technical understanding
Positive attitude towards learning new technologies and applying them effectively
Strong communication skills and ability to foster team collaboration

Other Information

Both local and overseas user support and testing will be required
Proficiency in both Mandarin and Cantonese is preferred and will be considered an advantage in supporting business operations and stakeholder communications in China.

Senior Information Technology Business Analyst