Role Overview
An exciting opportunity for a motivated candidate to join an experienced team charged with the implementation and support of Trading Systems supporting from a Level 2 Support perspective. This is a high-profile business facing role that works with the core technologies that make clients the leader in the electronic trading business. You will be joining a highly adaptable and self-motivated team of employees, implementing and supporting our Trading Applications. The rewards of your hard work, initiative and innovation will be internal and interdepartmental growth opportunities.
The candidate will be focused on day-to-day support and implementation of client trading systems, documentation and creation of new tools. The candidate will need to maintain and develop internal customer relationships. The candidate will take system design direction from senior engineers and senior development staff.
Role Responsibilities

• Monitors and oversees all trading application functionality and the performance of system environment.
• Acts at second level support that troubleshoots incidents and requests escalated by the business.
• Caters to installation requests coming from QA and Development groups that range from bug fixes, upgrades and enhancements of trading applications in accordance with established and documented baselines, policies and procedures.

• Writes scripts using Shell, Perl, Powershell and SQL to automate installation, monitor and gather relevant data that serve as tools to check the health of the system.
• Creates documentation that describes application setup and procedure on how to accomplish a task (Runbooks for installation procedure, Remedies to Known Application Problems and Trouble Shooting Steps).
• Attend meetings and conference calls that discuss production issues, scheduled production changes or upcoming projects.
• Manage and perform Changes through the Change lifecycle. Submits request and change control forms to document the change done in both non-production and production environments. Follows up the status of each request until it is completed.
• Acts as senior analyst within the team that serves as an internal escalation of the junior team members and handles major projects. In effect, it serves as Deputy to the Regional Team Lead.
• Responsible for managing the ticket queues and delegates to team members where appropriate and ensure shift handovers are managed accurately.
• When on a shift that the Team Lead is Not on, undertake responsibility for the running of the team during this shift pattern. Manage the team's shift schedule, approve of request and change in ServiceNow, attend to the urgent requirement of management and business regulatory, and attends to the meeting that the team lead has required the deputy to attend.

• Perl, Shell (csh/ksh) and Powershell scripting
• Troubleshooting
• Unix/Windows user skill set
• Change Control Process
• Ability to follow and give directions precisely

• Strong analytical and problem-solving skills as well as documentation skills, to include solid experience in deploying software and writing functional procedures
• Interpersonal Skills: ability to communicate effectively with stakeholders, peers, subordinates and customers
• Proven ability to work independently with minimal supervision
• Effective verbal and written communication skills
• Understanding of customer demand and technology innovation to meet client requirements
• Ability to work/interface with multiple Lines of Business and geographies
• Proven record of internal customer support
• Project management skills
• Knowledge of Financial services and instruments (or demonstrated desire to learn)
• Windows Server operating systems
• Unix / Linux - Preferably power user level
• SQL (T-SQL, SQL Server Management Services)
• Working knowledge of networking tools (e.g. ssh, sftp, traceroute)
• Shell Scripting (PowerShell, Bash, Perl)
• Strong grasp of change management process
• Strong grasp of ITIL based support process. Incident escalation etc
• Ideally the candidate would have previously held a position in a Team Lead or Deputy Team Lead capacity
• It would be an advantage if the candidate has spent some of their career working in the Financial / Banking Sector

• Knowledge of HTML, Javascript and CSS preferred
• Some experience with SQL language and Databases a major plus
• While not required, experience with C, C++, or Java is a major plus.
• Working knowledge of Service Management tools (JIRA, ServiceNow)
• FIX
• SQL Server Reporting Services (SSRS)
• SQL Server administration (e.g. database management, tracing)
• IIS / web service technologies / encryption certification