Lyric is an AI-first, platform-based healthcare technology company, committed to simplifying the business of care by preventing inaccurate payments and reducing overall waste in the healthcare ecosystem, enabling more efficient use of resources to reduce the cost of care for payers, providers, and patients. Lyric, formerly ClaimsXten, is a market leader with 35 years of pre-pay editing expertise, dedicated teams, and top technology. Lyric is proud to be recognized as 2025 Best in KLAS for Pre-Payment Accuracy and Integrity and is HI-TRUST and SOC2 certified, and a recipient of the 2025 CandE Award for Candidate Experience. Interested in shaping the future of healthcare with AI Explore opportunities at lyric.ai/careers and drive innovation with #YouToThePowerOfAI.
GTM Operations (Processes, Systems, Data Infrastructure)
- Serve as the GTM operations expert, deeply understanding and overseeing all processes and systems that power GTM, including but not limited to Salesforce, Docusign, Download Gateway, Microsoft Teams.
- Oversee and update in real-time Account, Contact, Opportunity, and Quote records in Salesforce, working closely with Account Executives, Pricing and the Director of Revenue Operations.
- Manage CRM data quality by cleaning duplicates, standardizing fields, and ensuring accurate pipeline updates.
- Manage CLM data quality by overseeing the correct storage of client contracts and assisting cross-functional team members with contract-related tasks / questions.
- Build and maintain dashboards and reports to support pipeline reviews and revenue forecasting.
- Partner with U.S. leadership to provide data-driven insights and support decision-making.
GTM Enablement (GTM Tools, Training, and Content)
- Create materials for and host Salesforce enablement sessions to train new hires and upskill existing GTM team members.
- Develop and maintain a centralized content library of GTM resources, workflows and playbooks.
- Assess GTM knowledge gaps and suggest targeted training initiatives.
- Send out a weekly GTM newsletter, gathering topics from GTM stakeholders, to ensure the organization is aligned on updates, process changes, and key enablement resources.
- Stand-up and manage GTM's onboarding process for new hires, ensuring new hires are properly trained, added to the correct distribution lists, provisioned with the correct tools etc.
Required
- Bachelor's degree in Business, Marketing, Economics, or related field.
- 35 years of experience in GTM operations, revenue operations, or GTM enablement roles.
- Strong proficiency with Salesforce (or similar CRM) and GTM reporting tools.
- Exceptional communication and presentation skills, with the ability to engage effectively with U.S.-based stakeholders across GTM, Finance, and Operations.
- Ability to work U.S. hours.
- Strong analytical and problem-solving skills with attention to detail.
- Ability to manage multiple priorities in a fast-paced environment.
Preferred
- Experience with CPQ quoting in Salesforce.
- Experience designing and delivering training content.
- Experience working in global or distributed teams.
