Senior Engineer, NICE CXone
- Posted 23 hours ago
- Be among the first 10 applicants
Job Description
Description
Enphase Energy is a global energy technology company and a leading provider of solar, battery, and electric vehicle charging products. Founded in 2006, our innovative microinverter technology revolutionized solar power, making it a safer, more reliable, and scalable energy source. Today, the Enphase Energy System enables users to make, use, save, and sell their own power. Enphase is also one of the most successful and innovative clean energy companies in the world, with more than 80 million products shipped across 160 countries.
Join our dynamic teams designing and developing next-gen energy technologies and help drive a sustainable future!
This role at Enphase requires working onsite 3 days a week, with plans to transition back to a full 5 day in office schedule over time.
About The Role
Join Enphase Energy as a Senior Engineer specializing in NICE CXone, where you will design, implement, and optimize modern contact center solutions. This role focuses on enhancing customer experience through dialer, IVR, and AI-powered capabilities, while building scalable integrations with enterprise systems like Salesforce. You will play a key role in driving innovation, automation, and operational efficiency across inbound and outbound contact center environments.
What You Will Be Doing
Enphase Energy is a global energy technology company and a leading provider of solar, battery, and electric vehicle charging products. Founded in 2006, our innovative microinverter technology revolutionized solar power, making it a safer, more reliable, and scalable energy source. Today, the Enphase Energy System enables users to make, use, save, and sell their own power. Enphase is also one of the most successful and innovative clean energy companies in the world, with more than 80 million products shipped across 160 countries.
Join our dynamic teams designing and developing next-gen energy technologies and help drive a sustainable future!
This role at Enphase requires working onsite 3 days a week, with plans to transition back to a full 5 day in office schedule over time.
About The Role
Join Enphase Energy as a Senior Engineer specializing in NICE CXone, where you will design, implement, and optimize modern contact center solutions. This role focuses on enhancing customer experience through dialer, IVR, and AI-powered capabilities, while building scalable integrations with enterprise systems like Salesforce. You will play a key role in driving innovation, automation, and operational efficiency across inbound and outbound contact center environments.
What You Will Be Doing
- Design, configure, and support NICE CXone Dialer campaigns (Predictive, Progressive, Preview, Agentless)
- Develop and enhance IVR workflows using NICE CXone Studio for self-service and intelligent routing
- Manage skills, queues, and routing strategies to optimize contact center operations
- Build and maintain integrations with Salesforce and enterprise systems (APIs, CTI, workflows)
- Configure and support AI capabilities such as Agent Assist, Interaction Analytics, and intelligent routing
- Monitor system performance, troubleshoot issues, and ensure high availability of contact center services
- Analyze KPIs and recommend automation and performance improvements to enhance CX and agent productivity
- 3+ years of hands-on experience in NICE CXone administration, Dialer, and IVR development
- Strong expertise in Salesforce integration, CTI, and API-based integrations (REST/SOAP)
- Solid understanding of ACD, routing strategies, and contact center technologies
- Experience with AI-driven CX capabilities (Copilot, analytics, virtual agents) is a plus
- Exposure to cloud contact center solutions, middleware (e.g., Boomi), and omnichannel platforms
- Strong troubleshooting, analytical, and problem-solving skills
- Excellent communication skills with the ability to collaborate with business and technical stakeholders
More Info
Key Skills
ACD routing strategies
API-based integrations
omnichannel platforms
Copilot analytics
AI-driven CX capabilities
IVR development
cloud contact center solutions
NICE CXone
virtual agents
About Company
Skills:
change management, Itil, Datadog, Zabbix, Gcp, Cloudwatch, Incident Management, Agile, Splunk, Rest Apis, Azure, AWS, cloud integrations, L3 production support, Call Routing, Troubleshooting, NICE CXone, agent desktop, digital channels, ACD IVR
Skills:
Cassandra, PostgreSQL, Docker, metrics, Python, Azure DevOps, Logging, Git, Gcp, Apache Kafka, MongoDB, Rest Apis, Azure Machine Learning, Azure, Kubernetes, Event-Driven Architecture, AI Agents, LangGraph, GitHub Actions, Model Deployment, Google Vertex AI, Azure AI Search, Distributed Tracing, LangChain, Retrieval-Augmented Generation RAG, FAST API, Model Monitoring, Prompt Engineering, Large Language Models LLMs, Vertex AI Vector Search, pgVector
Skills:
Apttus CPQ pricing customization, CPQ industry standards and best practices, CPQ workflow and business rule development, Apttus CPQ billing and order management, Salesforce platform integration with Apttus CPQ, Apttus CPQ asset-based ordering, Apttus CPQ product configuration, Apttus CPQ cart configuration, Data migration and integration tools for CPQ, Apttus CPQ approval process configuration
Skills:
S3, Route53, Bash, Linux Administration, Nosql, Lambda, MySQL, Elasticsearch, Postgres, Flask, Python, Api Gateway, RDS, Dynamodb, Redis, Sql, Django, Git, CloudFront, ECS, Sqs, MongoDB, Rest Apis, Aurora, Relational Databases, AWS SDK, CI CD tooling, Open API, EKS, AWS technologies, unit and integration test cases, Swagger Spec, Elastic Cache