change management, Itil, Datadog, Zabbix, Gcp, Cloudwatch, Incident Management, Agile, Splunk, Rest Apis, Azure, AWS, cloud integrations, L3 production support, Call Routing, Troubleshooting, NICE CXone, agent desktop, digital channels, ACD IVR

Cassandra, PostgreSQL, Docker, metrics, Python, Azure DevOps, Logging, Git, Gcp, Apache Kafka, MongoDB, Rest Apis, Azure Machine Learning, Azure, Kubernetes, Event-Driven Architecture, AI Agents, LangGraph, GitHub Actions, Model Deployment, Google Vertex AI, Azure AI Search, Distributed Tracing, LangChain, Retrieval-Augmented Generation RAG, FAST API, Model Monitoring, Prompt Engineering, Large Language Models LLMs, Vertex AI Vector Search, pgVector

Apttus CPQ pricing customization, CPQ industry standards and best practices, CPQ workflow and business rule development, Apttus CPQ billing and order management, Salesforce platform integration with Apttus CPQ, Apttus CPQ asset-based ordering, Apttus CPQ product configuration, Apttus CPQ cart configuration, Data migration and integration tools for CPQ, Apttus CPQ approval process configuration

S3, Route53, Bash, Linux Administration, Nosql, Lambda, MySQL, Elasticsearch, Postgres, Flask, Python, Api Gateway, RDS, Dynamodb, Redis, Sql, Django, Git, CloudFront, ECS, Sqs, MongoDB, Rest Apis, Aurora, Relational Databases, AWS SDK, CI CD tooling, Open API, EKS, AWS technologies, unit and integration test cases, Swagger Spec, Elastic Cache