Discover your 100% YOU with MicroSourcing!
Position: Senior Credit Analyst
Location: Metro Manila
Work setup & shift: [Remote work setup | Day shift]
Why join MicroSourcing
You'll Have
- Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
- A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
- Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
- Career Growth: Take advantage of opportunities for continuous learning and career advancement.
- Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
Pre-Clean
Your Role:
- Conducting pre-assessment of loan files before they reach the credit stage.
- Analysing lender policies to find appropriate solutions for applicants.
- Collaborating with stakeholders to workshop applications based on suggested OBI
- (Objective Borrower Information).
- Managing the ordering of valuation and pricing.
- Demonstrating a deep understanding of PAYG (Pay-As-You-Go) and Self-Employed
- applicants.
- Ensuring risk management and adherence to regulatory guidelines.
- Utilizing problem-solving skills and in-depth knowledge of lending policies.
- Accurate data entry into Mercury system.
- Preparing a pre-clean for a broker with attention to detail.
- Meeting or exceeding Key Performance Indicators (KPIs) set.
Credit
- Managing the end-to-end valuation, pricing, and loan process.
- Demonstrating a comprehensive understanding of PAYG and Self-Employed applicants.
- Ensuring risk management and compliance with responsible lending practices.
- Following and managing compliance procedures to meet regulatory requirements.
- Utilizing problem-solving skills and in-depth knowledge of lending policies.
- Accurate data entry into Mercury system.
- Preparing an application for lodgement to a lender with attention to detail.
- Meeting or exceeding Key Performance Indicators (KPIs) set.
Settlement
- Being highly organized with exceptional attention to detail and prior experience in Financial Services.
- Reviewing loan contracts and supporting documentation for accuracy and completeness to enable settlement.
- Preparing entries for the disbursement of loan funds while ensuring approval conditions are met.
- Ensuring strict compliance with lender policies throughout the settlement process.
- Working under pressure and adhering to tight deadlines, both autonomously and as part ofa team.
- Serving as the primary point of contact for lenders, ensuring a premium service experience and resolving issues for smooth settlement.
- Demonstrating strong numerical and time management skills to meet funding deadlines within agreed time frames.
- Meeting or exceeding Key Performance Indicators (KPIs) set.
Communication
- Effective communication is a vital aspect of the Senior Credit Analyst role.
- Successfully Speak to Third Parties: Engage with third parties, such as lenders, via phone calls and emails to discuss clients applications professionally and confidently.
- Confidence: Communicate with clients in a confident manner, assuring them that the application is progressing positively and addressing any concerns they may have.
- Positive Tonality: Communicate with clients using positive and encouraging language to make them feel valued and special, understanding that the mortgage application process can be stressful and nerve-wracking.
- Manage Client Expectations/ Clarity in Explaining Next Steps: Keep clients informed at each step of the mortgage application process. Explaining what they can expect next and when they will be contacted again ensuring you update the client in that pre-positioned timeframe.
- Provide Regular Updates: Regularly reach out to clients, even when there are no significant updates, to build trust and demonstrate their priority. Follow a structured communication schedule, providing updates to clients on Mondays, Wednesdays, and Fridays, ensuring transparency and keeping clients engaged.
- Taking Ownership and Follow-up (TOFU): Take ownership of clients questions and concerns, providing thorough follow-up until a resolution is achieved, and ensuring direct communication with clients regarding any relevant matters outside your expertise.
- Certainty: Provide definitive answers when possible, and if uncertain, commit to finding a 100% solution and promptly informing the clients.
- Explain the Why: Effectively communicate the rationale behind the lender's confidence in the application, highlighting areas such as strong borrowing capacity and a substantial deposit to instil confidence in clients.
- Handling Changes and Challenges: Explain changes in Service Level Agreements (SLAs), requests for More Information (MIR), reductions of debts, changes in loan structure, reductions in loan amounts offered, and other relevant matters, with empathy and clarity.
About MicroSourcing
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.
Our commitment to 100% YOU
MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.
At MicroSourcing, equality is not merely a slogan it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!
For more information, visit https://www.microsourcing.com/
