About this Position As a Senior Community Management Specialist, your primary goal is to foster genuine connections with our online community for Professional brands. By engaging authentically on platforms like TikTok, you will create meaningful relationships that transform casual followers into passionate brand advocates. You will work closely with a dynamic team that values collaboration and innovation, reporting to the Digital Brand Manager. This position offers the unique opportunity to influence product development through insights gathered from community interactions and monthly KPI reports. As part of our mission to provide exceptional customer experiences, your ability to navigate community conversations and develop communication strategies will play a vital role in shaping our brand's presence. If you're ready to make a significant impact within a vibrant and engaged community, we're excited to connect with you!
What Youll Do
- Build one-on-one relationship with community via authentic communication and engagement on Tiktok via liking, commenting, quickly answering questions, direct messages etc.
- Connect with engaged followers and go deep by going through profile and for personalized product recommendations; Proactively engage in further conversation and get to know followers and turn them into brand advocates
- Follows and comments on tagged posts by communities, especially of Brand Influencers; For Critical topics, takes the lead in consumer service & and handles issues management
- Handles Customer Care concerns related to account creation, orders, etc.
- Steer processes and information flow with countries and brand teams regarding product portfolio and availabilities, create monthly Community Management KPI reports and derive community insights that can lead to relevant rationales for product development
- Coordinates with the digital brand manager team for project implementations as well communication strategies
What makes you a good fit
- Bachelor's Degree in Marketing, Advertising, Public Relations or related field
- Minimum of three (3) years related experience in an online community engagement managing social media platforms interactions
- Has in-depth understanding & experience working on key social media platforms such as Facebook, Instagram, Tiktok and social media management/publishing tools.
- Excellent verbal and written English communication skills and can adapt to brand tonalities
- Team player who has knowledge of agility as well as of main principles of successful online communities, and understanding of organizational framework
- Amenable to work on a night shift schedule (9:00 PM to 6:00 AM), and report on a hybrid work set-up in Ayala Avenue, Makati
Some perks of joining Henkel
- A thriving career with the Top 15 Best Workplaces in the Philippines by Great Place to Work and the Top GBS Employer in the Philippines by the Everest Group for 4 consecutive years!
- Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
- Diverse national and international growth opportunities
- Global wellbeing standards with health and preventive care programs
- Gender-neutral parental leave for a minimum of 8 weeks
- Employee Share Plan with voluntary investment and Henkel matching shares
- HMO healthcare coverage plan
- Provident Fund
- Group Life and Personal Accident Insurance
At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.
