Organize meetings and collaborate with product managers to determine product scope, vision, and roadmap.
Write user stories, epics, releases as well as their characteristics.
Conduct interviews to gather user requirements via workshops, questionnaires, surveys, site visits, workflow storyboards, use cases, scenarios, and other methods.
Communicate, confirm, present requirements/application change requests to product team for work estimation/sizing.
Work with stakeholders and product team to prioritize collected requirements under the product backlog.
Research, review, and analyze the effectiveness and efficiency of existing requirements-gathering processes and develop strategies for enhancing or further leveraging these processes.
Define product features according to business needs. Take charge of user requirement analysis for product design by co working with the technical team.
Manage and prioritize product backlog items. Optimize pipeline release plan based on the delivery to ensure maximum client requirements are met.
Assist the product development team in meeting the objectives of each sprint/release cycle.
Participate in post-go-live maintenance service plan, in-house or managed service, for new products in coordination with the technical team.
Coordinate with the ITD technical support areas to ensure correct and efficient operations of assigned application systems. Respond to and resolve major and critical incidents swiftly.
Ensure that clients and stakeholders are informed of the status of the product. Regularly submit reports on progress status, including problems encountered, root cause analysis, and resource requirements of assigned product/application systems.
Qualifications
Bachelor's degree in computer science, Business Management, Accounting, or any related course
At least 8 years of solid experience in business analysis
5 years of experience in designing and documenting business processes
5 years of experience in quality assurance and testing IT applications
Proven experience with business and technical requirements analysis, elicitation, modeling, verification, and methodology development
Experience overseeing the design, development, and implementation of software and hardware solutions, systems, or products.
Proven experience in business analysis on ServiceNow products
Experience in using ServiceNow as an application and has high level but relevant knowledge on how ServiceNow is utilized by different business and technical domains
Experience in being involved in governance boards and committees and running workshops with similar audience
