Provide documentation services, including administrative and logistical support, in the timely conduct of the following:
annual operational planning;
mid-year review of accomplishments;
year-end review of accomplishments;
monthly ISO meetings; management reviews; and
other Centre-wide activities in the areas of planning and quality management as may be identified
Provide technical assistance in achieving ISO certification of the Centre by performing all related tasks as may be identified by the QIPU Senior Officer or the QSMO Manager, particularly the following:
Ensuring complete, accurate, and up-to-date documentation of the Centre's Quality Management System;
Conducting client satisfaction surveys, including review and audit of Centre processes and procedures to ensure compliance with and adherence to the Centre's quality management system and the requirements of certification standards; and
Working closely with members of the Centre's Quality Management Committee and Internal Quality Audit team in addressing ISO-related issues and concerns in order to present clear and accurate reports on the status of the following during ISO meetings:
changes in QMS;
actions taken on audit results; and
collection of all quarterly PM status reports
Assist in the process of identifying, evaluating, and attaining certification for other quality standards, international citations/awards, and recognition deemed suitable and fitting of an international organization like SEAMEO INNOTECH, including the development of processes and tools to support certification for new quality systems as may be identified;
Provide technical support (including documentation, report-writing, workshop/training management, and facilitation, etc.) in the implementation and operationalization of identified QSMO tasks and functions; and
