Perform end-to-end billing tasks in compliance with approved billing policies & procedures, accounting standards, SOX, internal controls and within the approved service level agreements.
Assigned invoices may range from simple to moderately complex transactions.
Update client billing information and instructions and billing rates.
Gather and review backup documentations for billing purposes.
Perform revenue recalculation steps in Oracle.
Collaborate with internal/external stakeholders to ensure invoices are submitted to the clients timely and accurately.
Distribute invoices to external clients through various distribution platforms e.g. mail, email, and client portal uploads.
Respond to inquiries and escalate issues and concerns to the Team Lead for timely resolution.
Participate in governance meetings with Operations Team and/or clients.
Perform multiple routine and/or simple ad hoc tasks assigned by the Billing Team Leader or Billing Manager.
Address critical issues with the guidance of Team Leader within the prescribed turn-around time.
Gather information and documentation to assist in investigating and in resolving issues within the assigned process.
May be involved in selected transition-related activities such as desktop procedures creation.
Qualifications
Minimum Requirements:
Bachelor's degree in Finance & Accounting or any Business-related course.
2-3 years of relevant professional experience in Billing, Accounts Receivable, or Order-to-Cash.
Excellent communications skills in both written and spoken English.
Intermediate proficiency in MS Applications (Word, Excel, Outlook, PowerPoint) and Adobe application.
Knowledge and understanding of accounting standards and procedures and internal controls.
Experience working with ERP, e.i., Oracle Systems or SAP is preferred.
Previous experience in process migration/transition is a plus.
Experience working in Shared Services or BPO is an advantage.
Attributes:
Ability to effectively communicate and collaborate within a specific group of internal and external customers. (Communication)
Ability to maintain good customer relationships with the ability to understand and respond to customer needs and requirements. (Customer Service)
Ability to be thorough and meticulous in completing assigned reports, tasks, and documentation. (Attention to Detail)
Ability to identify and resolve moderate and complex issues by applying best practices and technical expertise and may recommend solutions for unique scenarios. (Problem Solving)
