About the Role
SmartScale360 is looking for an experienced Senior Appointment Setter / Inside Sales Representative to manage inbound and outbound leads, qualify prospective customers, schedule high-quality appointments, and drive sales opportunities for our U.S.-based client.
This remote sales position is ideal for professionals with experience in appointment setting, lead generation, inside sales, and CRM management who enjoy working in a fast-paced, performance-driven environment.
Location: Remote
Salary: PHP 50,000/month + Performance Bonuses
Benefits: 10 days PTO, Annual Appraisal, Career Growth Opportunities, Healthcare Benefits
Schedule: U.S. Hours
Lead Conversion & Appointment Setting
- Contact new inbound internet leads promptly to maximize conversion opportunities
- Build rapport quickly and establish trust with prospective customers
- Qualify homeowners based on company criteria
- Schedule qualified in-home design consultations
- Confirm appointments and proactively reschedule cancellations
- Follow structured follow-up cadences to maximize lead conversion
- Handle objections confidently and professionally
- Follow up consistently until every opportunity has been fully exhausted
Lead & CRM Management
- Manage new, aged, and inactive leads effectively
- Re-engage cold and dormant opportunities
- Maintain accurate and detailed CRM records after every interaction
- Document conversations, customer needs, and follow-up activities
- Ensure timely follow-up and prevent leads from being overlooked
- Maintain organized pipelines and appointment schedules
Appointment Quality & Customer Experience
- Focus on booking high-quality appointments with strong attendance rates
- Minimize cancellations and no-shows through proactive communication
- Build excitement and confidence before scheduled consultations
- Set proper expectations for homeowners regarding the consultation process
- Conduct appointment confirmations and reminder calls
Sales Process Improvement
- Collaborate with leadership to improve scripts, messaging, and sales strategies
- Share customer insights, trends, and feedback to improve conversion performance
- Identify opportunities to improve contact rates, appointment quality, and overall sales effectiveness
- Contribute ideas that enhance the customer journey and sales process
Leadership & Team Development (Growth Opportunity)
- Assist in onboarding and training new appointment setters
- Coach team members on objection handling and appointment-setting best practices
- Review calls and provide constructive feedback
- Monitor key performance metrics and accountability
- Help develop scalable sales systems and processes
- Grow into a leadership role overseeing the inside sales team
Key Performance Metrics
- Contact Rate
- Speed-to-Lead
- Appointment Set Rate
- Appointment Hold Rate
- Rebooking Rate
- Lead Response Time
- CRM Accuracy & Documentation
- Follow-up Completion Rate
- Overall Contribution to Sales Revenue
Required Qualifications
- Minimum 5 years of experience in inside sales, appointment setting, or outbound sales
- Proven success converting inbound and outbound leads into qualified appointments
- Excellent spoken and written English communication skills
- Strong phone presence with confidence and professionalism
- Experience handling objections and negotiating effectively
- Proficiency with CRM systems and lead management platforms
- Strong organizational, multitasking, and time management skills
- Ability to work independently while consistently achieving performance goals
- Technology-savvy with the ability to learn new software quickly
- Reliable remote work setup with strong internet connection
Nice to Have
- Experience using GoHighLevel (HighLevel)
- Experience using Kixie or similar cloud dialers
- Background in home improvement, remodeling, bath remodeling, roofing, HVAC, solar, insurance, or real estate
- Experience with high-volume outbound calling environments
- Previous leadership, coaching, or sales management experience
- Experience improving sales scripts, workflows, and conversion strategies
Ideal Candidate
- Highly motivated, competitive, and goal-oriented
- Strong relationship-building and consultative selling skills
- Excellent objection-handling and closing abilities
- Organized with exceptional attention to detail
- Self-starter who takes ownership and works independently
- Coachable and committed to continuous improvement
- Comfortable working in a fast-paced, performance-driven environment
- Strong critical thinking and problem-solving skills
Preferred Tools
- CRM Platforms (GoHighLevel/HighLevel preferred)
- Kixie or similar cloud-based dialer
- Google Workspace & Microsoft Office
- Communication tools (Slack, Zoom, Microsoft Teams)
- Sales and lead management software
Work-From-Home Requirements
- Laptop/PC: Intel i5 or equivalent, 8GB RAM minimum
- Internet: 100 Mbps stable connection
- Backup: Secondary device, internet, and power supply required
Why Join SmartScale360
Join a supportive team, grow your career, and play a key role in ensuring patients receive the care they need.
Apply now and help us make home care seamless for U.S. clients!
