Schedule: Monday to Friday (7am to 4pm PHT)
6 to 12 months contract
About The Role
We are seeking a highly experienced
Senior Application Support Analyst to join a growing technology team supporting critical business applications. This role is ideal for a technically strong application support professional who thrives on troubleshooting complex issues, analyzing data, improving system stability, and creating high-quality technical documentation.
This is a hands-on technical role with a strong focus on application support, root cause analysis, and knowledge management. The successful candidate will play a key role in addressing one of the organization's current challenges: establishing and maintaining robust application support documentation and knowledge repositories.
This is not a leadership role. We are looking for a technical specialist and individual contributor with deep application support expertise.
Key Focus Areas
- Advanced application support and troubleshooting
- Root cause analysis and incident resolution
- Technical documentation and knowledge management
- SQL query analysis and troubleshooting
- Support of reporting, integrations, and business applications
- Service Desk / ITSM ticket management
- Application stability, optimization, and support improvements
Who You Are
The Ideal Candidate Is Someone Who Can
- Quickly diagnose and resolve complex application issues.
- Write clear and comprehensive technical documentation.
- Support business-critical applications with minimal supervision.
- Work effectively within a structured ITSM environment.
- Partner with technical and business stakeholders to deliver reliable support outcomes.
Mandatory
- Extensive experience in Application Support, Systems Support, or Application Administration.
- Strong troubleshooting and problem-solving skills.
- Advanced SQL skills (non-negotiable).
- Hands-on experience with SSRS (SQL Server Reporting Services).
- Experience working with Service Desk / ITSM tools.
- Strong technical documentation and knowledge management experience.
- Experience supporting enterprise applications, integrations, and data-related issues.
- Excellent written and verbal communication skills.
Highly Desirable
- Microsoft Fabric.
- Microsoft Power Apps.
- Microsoft Power Platform.
- Azure.
- Microsoft Entra ID.
- SaaS application support experience.
- Reporting and analytics platforms.
- ITIL environment experience.
What will you do
- Provide advanced application support for enterprise business applications.
- Troubleshoot and resolve complex application, data, integration, and reporting issues.
- Perform root cause analysis and implement preventive solutions.
- Manage incidents and service requests through the organization's Service Desk / ITSM platform.
- Develop, maintain, and improve technical documentation, support procedures, and knowledge base articles.
- Support application upgrades, releases, testing, and enhancement activities.
- Collaborate with internal teams and vendors to resolve technical issues.
- Support reporting, integrations, and business-critical application environments.
- Contribute to continuous improvement initiatives and support process optimization
JOIN CONNECTOS NOW!
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Equal Employment Statement
Employment decisions at ConnectOS will be conducted without consideration of factors such as age, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes. 
