Print Support Engineer
About GECO Asi
aGECO Asia is a leading IT consulting and technology solutions provider headquartered in Singapore, with a strong presence across the Philippines, Malaysia, Indonesia, and China. For over 19 years, we have been helping global enterprises accelerate digital transformation by delivering innovative technology solutions and connecting them with top IT professionals
.We are committed to fostering a collaborative, inclusive, and growth-oriented work environment where talented individuals can build rewarding careers while working on enterprise-scale projects
.
About the Ro
leWe are seeking a highly skilled Print Support Engineer with strong experience in enterprise printing environments and document workflow systems. In this role, you will be responsible for ensuring the stability, reliability, and performance of high-volume printing operations by troubleshooting complex printing issues, supporting document generation workflows, and maintaining production print service
s.The ideal candidate will have hands-on expertise with Windows Print Spooler, Ecrion, enterprise print servers, and print queue management, along with the ability to resolve critical production incidents in a fast-paced enterprise environmen
t.Key Responsibiliti
- esTroubleshoot and resolve issues related to Windows Print Spooler, including stuck print jobs, spooler failures, and print service interruption
- s.Support, troubleshoot, and debug Ecrion document composition and print workflow
- s.Manage and resolve Priority 1 (P1) and Priority 2 (P2) production incidents while meeting defined service level agreements (SLAs
- ).Perform print spooler recovery by restarting services, clearing print queues, resolving printer driver issues, and restoring print functionalit
- y.Monitor and manage enterprise print queues to ensure uninterrupted high-volume printing operation
- s.Conduct Root Cause Analysis (RCA) for recurring printing, spooler, and document workflow issues, and implement preventive solution
- s.Support enterprise print servers, network printers, print drivers, and print queue administratio
- n.Collaborate with application, infrastructure, and business support teams to resolve production issues efficientl
- y.Create and maintain technical documentation, troubleshooting guides, and knowledge base article
- s.Identify opportunities to improve print system reliability, automation, monitoring, and operational efficienc
y.
Required Qualificati
- onsBachelor's Degree in Information Technology, Computer Science, Engineering, or a related fie
- ld.Minimum 6–7 years of experience in application or infrastructure support with a focus on enterprise printing environmen
- ts.Strong experience supporting production environments and mission-critical business applicatio
- ns.Excellent analytical, troubleshooting, communication, and problem-solving skil
- ls.Professional proficiency in Engli
sh.
Must-Have Sk
- illsWindows Print Spo
- olerEcrion Document Composition & Print Work
- flowEnterprise Print Ser
- versPrint Queue Manage
- mentWindows Print Serv
- icesPrinter Dri
- versNetwork Prin
- tingProduction Sup
- portIncident Management (P1
- /P2)Root Cause Analysis (
RCA)
Work
- SetupLocation: M
- anilaWork Arrangement: Hybrid (Shifting Sche
- dule)Experience Required: 6–7
- yearsEmployment Type: Full
-time
