Senior Analyst - HR Operations

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves

We are seeking anAnalyst - Talent Acquisition Supportto join a highly collaborative, fast-paced shared services team delivering exceptional talent acquisition support across EMEA (covering over 30 countries). This role is strongly focused onend-to-end recruitment support, systems administration, and first-line query resolution, ensuring a seamless experience for candidates, recruiters, and hiring managers.

As a Talent Acquisition Support Analyst, you will combinehands-on ATS/Workday expertisewith strong customer service and process discipline. You will act as a key enabler of hiring activity by supporting recruiters with operational excellence, maintaining data accuracy, resolving Tier 1 TA-related queries, and continuously improving hiring processes and candidate experience.

This role offers the opportunity to make a tangible impact on service delivery, compliance, and the effectiveness of talent acquisition operations across the region.

Key Responsibilities

Talent Acquisition Operations & Support

• Provide centralized administrative and operational support to the Talent Acquisition team across EMEA.
• Act as first-line support for Talent Acquisition-related queries from recruiters, hiring managers, HR partners, and candidates.
• Manage TA-related cases through case management tools (e.g., HR Direct / ServiceNow), ensuring timely and accurate resolution.
• Support recruiters with interview scheduling for internal and external candidates.
• Create, distribute, and track electronic offers, internal transfers, and related documentation where applicable.
• Collect, verify, and maintain Right to Work documentation in line with local compliance requirements.
• Partner closely with HR Operations to ensure smooth onboarding for all new hires.
  

Systems & Data Management

• Serve as aWorkday / ATS specialist and champion, supporting recruiters and hiring managers in navigating and effectively using the system.
• Maintain accurate recruitment data, including job requisitions, candidate records, offer details, and status updates.
• Perform data corrections, transaction rescinds, audits, and system-related requests within defined procedures.
• Support semi-functional system issues, mass uploads, validations, and data quality checks, escalating complex issues as required.
• Update related reports, and proactively communicate strategies and needed actions to ensure smooth onboarding process for applicants, proper coordination of onboarding activities and overall performance within recruitment project timelines.
• Ensure adherence to compliance standards, SOPs, and audit requirements throughout the hiring lifecycle.
• Update related reports, and proactively communicate strategies and needed actions to ensure smooth onboarding process for applicants, proper coordination of onboarding activities and overall performance within recruitment project timelines.
  

Process Excellence & Continuous Improvement

• Demonstrate strong knowledge of TA processes, policies, and standard operating procedures.
• Identify opportunities to improve recruitment workflows, candidate experience, and system utilization.
• Assist with updating SOPs, process maps, and knowledgebase documentation related to Talent Acquisition support.
• Participate in regional or global TA initiatives, transitions, and process enhancements.
• Perform quality checks on key recruitment transactions in line with defined quality frameworks.
• Adhere to agreed KPIs, SLAs, and customer service standards.
  

Stakeholder & Service Management

• Communicate clearly and professionally with stakeholders across EMEA and globally.
• Manage multiple priorities while supporting recruiters, HR partners, and candidates in a fast-paced environment.
• Act as a bridge between Talent Acquisition, HR Operations, and system support teams when required.

Desired Skills and Experience

• Proven experience in a fast-paced coordination, administrative, HR, or Talent Acquisition support role.
• Prior experience working in a shared services or global support environment preferred.
• Hands-on experience withWorkday (ATS or HR modules)or a similar HR/Recruitment system strongly preferred.
• Strong customer service mindset with a focus on candidate and hiring manager experience.
• Excellent attention to detail and ability to manage high volumes of transactions accurately.
• Strong written and verbal communication skills confident interacting with diverse stakeholders.
• Solid understanding of recruitment operations, offers, onboarding, and compliance fundamentals.
• Comfortable working with case management tools (e.g., ServiceNow) and HR process documentation.
• Advanced proficiency in Microsoft Outlook, Excel, PowerPoint, and Word.
• Curious, proactive, and motivated to drive continuous improvement.
• Highly organized, resilient, and able to manage competing priorities.
• Fluent in English additional languages are an advantage.
• Flexible on location, with the possibility of remote or hybrid working.
• Bachelor's degree in Human Resources, Business Administration, or a related field preferred.

Personal Attributes

• Highly employee- and customer-centric.
• Strong team player with a collaborative One JLL mindset.
• Adaptable, flexible, and comfortable working across regions and time zones.
• Results-oriented with a proactive approach to problem-solving.
• Willing to learn, share knowledge, and support team success.

Location:

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you'repursuing.

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our.

For additional details please see our career site pages for each country.

Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page I want to work for JLL.