Senior Analyst - HR Operations

What This Job Involves

We are seeking an Analyst – Talent Acquisition Support to join a highly collaborative, fast-paced shared services team delivering exceptional talent acquisition support across EMEA (covering over 30 countries). This role is strongly focused on end-to-end recruitment support, systems administration, and first-line query resolution, ensuring a seamless experience for candidates, recruiters, and hiring managers.

As a Talent Acquisition Support Analyst, you will combine hands-on ATS/Workday expertise with strong customer service and process discipline. You will act as a key enabler of hiring activity by supporting recruiters with operational excellence, maintaining data accuracy, resolving Tier 1 TA-related queries, and continuously improving hiring processes and candidate experience.

This role offers the opportunity to make a tangible impact on service delivery, compliance, and the effectiveness of talent acquisition operations across the region.

Key Responsibilities

Talent Acquisition Operations & Support

• Provide centralized administrative and operational support to the Talent Acquisition team across EMEA.
• Act as first-line support for Talent Acquisition–related queries from recruiters, hiring managers, HR partners, and candidates.
• Manage TA-related cases through case management tools (e.g., HR Direct / ServiceNow), ensuring timely and accurate resolution.
• Support recruiters with interview scheduling for internal and external candidates.
• Create, distribute, and track electronic offers, internal transfers, and related documentation where applicable.
• Collect, verify, and maintain Right to Work documentation in line with local compliance requirements.
• Partner closely with HR Operations to ensure smooth onboarding for all new hires.
  
  

Systems & Data Management

• Serve as a Workday / ATS specialist and champion, supporting recruiters and hiring managers in navigating and effectively using the system.
• Maintain accurate recruitment data, including job requisitions, candidate records, offer details, and status updates.
• Perform data corrections, transaction rescinds, audits, and system-related requests within defined procedures.
• Support semi-functional system issues, mass uploads, validations, and data quality checks, escalating complex issues as required.
• Update related reports, and proactively communicate strategies and needed actions to ensure smooth onboarding process for applicants, proper coordination of onboarding activities and overall performance within recruitment project timelines.
• Ensure adherence to compliance standards, SOPs, and audit requirements throughout the hiring lifecycle.
• Update related reports, and proactively communicate strategies and needed actions to ensure smooth onboarding process for applicants, proper coordination of onboarding activities and overall performance within recruitment project timelines.
  
  

Process Excellence & Continuous Improvement

• Demonstrate strong knowledge of TA processes, policies, and standard operating procedures.
• Identify opportunities to improve recruitment workflows, candidate experience, and system utilization.
• Assist with updating SOPs, process maps, and knowledgebase documentation related to Talent Acquisition support.
• Participate in regional or global TA initiatives, transitions, and process enhancements.
• Perform quality checks on key recruitment transactions in line with defined quality frameworks.
• Adhere to agreed KPIs, SLAs, and customer service standards.
  
  

Stakeholder & Service Management

• Communicate clearly and professionally with stakeholders across EMEA and globally.
• Manage multiple priorities while supporting recruiters, HR partners, and candidates in a fast-paced environment.
• Act as a bridge between Talent Acquisition, HR Operations, and system support teams when required.
  
  

Desired Skills And Experience

• Proven experience in a fast-paced coordination, administrative, HR, or Talent Acquisition support role.
• Prior experience working in a shared services or global support environment preferred.
• Hands-on experience with Workday (ATS or HR modules) or a similar HR/Recruitment system strongly preferred.
• Strong customer service mindset with a focus on candidate and hiring manager experience.
• Excellent attention to detail and ability to manage high volumes of transactions accurately.
• Strong written and verbal communication skills; confident interacting with diverse stakeholders.
• Solid understanding of recruitment operations, offers, onboarding, and compliance fundamentals.
• Comfortable working with case management tools (e.g., ServiceNow) and HR process documentation.
• Advanced proficiency in Microsoft Outlook, Excel, PowerPoint, and Word.
• Curious, proactive, and motivated to drive continuous improvement.
• Highly organized, resilient, and able to manage competing priorities.
• Fluent in English; additional languages are an advantage.
• Flexible on location, with the possibility of remote or hybrid working.
• Bachelor's degree in Human Resources, Business Administration, or a related field preferred.
  
  

Personal Attributes

• Highly employee- and customer-centric.
• Strong team player with a collaborative One JLL mindset.
• Adaptable, flexible, and comfortable working across regions and time zones.
• Results-oriented with a proactive approach to problem-solving.
• Willing to learn, share knowledge, and support team success.