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Job Title:
Senior Analyst, Client Success ManagementJob Description
The Voice of the Customer (VOC) Analytics division of Concentrix is expanding and is looking for talented, analytical individuals with a strong client orientation. We are a vibrant team and we welcome candidates who will help us drive growth for our clients and the VOC business.Key Job Functions:
Survey Design and Project Management
. Develops survey instruments, leveraging established materials and custom enhancements
. Performs quality control functions, ensuring minimal/no errors
. Effectively manages projects through all phases, including initial launch
. Collaborates effectively with project team members across functions
Client Servicing
. Monitors and communicates status (quality, timing, budget) of survey research programs to clients and internal stakeholders through all phases
. Provides support to more senior team members on complex programs
. Contributes to best practice development and download of best practices to clients
Location:
PHL Makati City - GloriettaLanguage Requirements:
Time Type:
Full time2026-05-02
Concentrix was founded in 1983, its heritage can be traced back to 1973 to its insurance administration business solutions and services which were acquired in 2013 by Concentrix from IBM.Concentrix has grown through multiple acquisitions bringing on board eight companies since 2006. Two of the acquisitions that are especially notable include the IBM Worldwide Customer Care Services Business(known as IBM Daksh) and the Minacs Group Pte.
Job ID: 144161979
