Senior Analyst, Client Success Management

Job Title:

Senior Analyst, Client Success Management

Job Description

The Voice of the Customer (VOC) Analytics division of Concentrix is expanding and is looking for talented, analytical individuals with a strong client orientation. We are a vibrant team and we welcome candidates who will help us drive growth for our clients and the VOC business.

Key Job Functions:

Survey Design and Project Management

. Develops survey instruments, leveraging established materials and custom enhancements

. Performs quality control functions, ensuring minimal/no errors
. Effectively manages projects through all phases, including initial launch

. Collaborates effectively with project team members across functions

Client Servicing

. Monitors and communicates status (quality, timing, budget) of survey research programs to clients and internal stakeholders through all phases

. Provides support to more senior team members on complex programs

. Contributes to best practice development and download of best practices to clients

Location:

PHL Makati City - Glorietta

Language Requirements:

Time Type:

Full time2026-05-02