About VML
VML is a leading creative company that combines brand experience, customer experience, and commerce, creating connected brands to drive growth. VML is celebrated for its innovative and human first, award-winning work for blue chip client partners including AstraZeneca, Colgate-Palmolive, Dell, Ford, Microsoft, Nestl, The Coca-Cola Company, and Wendy's. The agency is recognized by the Forrester Wave Reports, as a Leader among Marketing Creative and Content Service Providers, Commerce Services, Global Digital Experience Services, Global Marketing Services and, most recently, Marketing Measurement & Optimization. In addition, VML's specialist health network, VML Health, is one of the world's largest and most awarded health agencies. VML's global network is powered by 26,000 talented people across 55+ markets, with principal offices in Kansas City, New York, Detroit, London, So Paulo, Shanghai, Singapore, and Sydney.
VML is a WPP agency (NYSE: WPP). For more information,please visit www.vml.com, andfollowalong on Instagram,LinkedIn, andX.
The Senior Account Manager is responsible for establishing, maintaining, and growing strong external client relationships. This responsibility includes maintaining stable client relationships, achieving growth on existing accounts and ensuring world-class work. YOU are expected to be the cross-functional (and pan-geographic) team leader and manage medium to large-scale accounts or multiple accounts, or independently manage brands within accounts.
What You'll Do
- Translate the client's vision and needs into business requirements, coordinate with project teams on required deliverables, and manage client expectations.
- Establish day-to-day working relationships with Business Communication Leads and Marketers across 6 vertical markets to ensure that we can continue to grow our business and deliver.
- Identify opportunities and new interests that the client may not recognise to help drive revenue and benefit business needs as their digital advisor.
- Ensure work is delivered on budget and manage invoicing according to the contract terms.
- Be a role model for stewardship between the client and the agency by balancing the account's needs with avoiding unnecessary expenditures and negotiation required costs.
- Obtain key client information and transfer it accurately to project teams to ensure effective scoping of work.
- Anticipate, proactively address and advise management on potential client or revenue issues.
Who You Are
- Min 3 years of relevant experience in a digital marketing communications capacity with local and international clients
- Proven experience in managing teams working cross-functionally within a fast-paced environment
- Strong understanding of technical audience and industry demand chains
- Digital creative agency experience is preferred, with strong BTB and BTC exposure, with a demonstrated track record of client relationship development and service
We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we've adopted a hybrid approach, with teams in the office an average of four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.
WPP (VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.
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