Job Description
Spectrum One is Hiring
The Opportunity
Spectrum One is a strategic engineering partner for high-growth startups and established corporations. Since 2015, we have helped our clients raise over $150M in funding. We are a profitable business with consistent double-digit year-over-year growth.
We are looking for a highly experienced Senior Account Manager to manage and strengthen relationships with U.S.-based clients. This role is ideal for someone with excellent communication skills, and proven experience handling enterprise-level or high-value accounts.
Role Overview
We are seeking a senior-level Account Manager to serve as the primary point of contact for clients and maintain strong, long-term relationships.
You will manage client communication, coordinate with internal teams, handle escalations, and ensure exceptional client service throughout the engagement lifecycle.
This role requires professionalism, strong stakeholder management skills, and confidence communicating with U.S.based executives and decision-makers during ET hours.
Key Responsibilities
Serve as the primary point of contact for assigned client accounts
Build and maintain strong client relationships and trust
Lead client meetings, status updates, and communications
Manage client expectations and ensure timely follow-ups
Coordinate with internal teams to ensure smooth project delivery
Handle client concerns, escalations, and issue resolution professionally
Maintain organized account documentation and communication records
Identify opportunities for account growth and long-term retention
Communicate confidently with U.S.-based stakeholders and executives
The Ideal Candidate
Excellent spoken and written English with a strong American accent
Proven experience in senior-level account management or client success roles
Experience handling enterprise or high-value accounts
Major plus: experience working with clients such as Accenture or similar companies
Strong communication, stakeholder management, and relationship-building skills
Highly organized, proactive, and detail-oriented
Ability to manage multiple accounts simultaneously
Tech, SaaS, or software industry experience is a plus
Bonuses
Experience working with enterprise or Fortune 500 clients
Background in tech, SaaS, consulting, or digital services
Experience using CRM or project management tools
Strong presentation and executive communication skills
Schedule
Must be available to work during US hours (ET)
