Build lasting partnerships with the clients who matter most. As a Senior Key Account Manager, you'll be the main point of contact for our key accounts, ensuring they get the most out of our solutions while identifying opportunities to grow their business with us. You'll solve challenges, track performance, and drive strategic initiatives that strengthen relationships and unlock expansion. If you're a strong communicator who enjoys both client engagement and growth strategy, this role puts you at the forefront of retention and revenue!
- Act as the primary point of contact for key accounts, building strong, trust-based relationships with clients
- Resolve all client concerns, requests, and escalations promptly and professionally, ensuring satisfaction and retention
- Regularly engage with clients to understand their operations, account usage, and pain points, ensuring a smooth and positive experience with UTAK
- Track and analyze account performance, usage trends, and branch expansion to identify risks, opportunities, and growth potential
- Design and implement strategic growth plans for key accounts, supporting client expansion and maximizing their use of UTAK solutions
- Proactively identify and drive upsell and cross-sell opportunities that strengthen client partnerships and generate additional revenue
- Advise clients on business strategies and operational improvements to optimize their performance and outcomes with UTAK
- Monitor account KPIs, prepare reports, and provide insights to guide both client strategies and internal decision-making
- Support and mentor associate by sharing best practices in account handling, client engagement, and issue resolution
Minimum Qualifications
- 3+ years of experience in Key Account Management, Client Success, or Strategic Partnerships
- Proven experience managing enterprise or complex client accounts
- Strong leadership skills with the ability to mentor junior team members
- Excellent communication, problem-solving, and relationship-building skills
- Ability to handle escalations and resolve issues independently
- Analytical mindset with skills in tracking account performance, identifying growth opportunities, and preparing reports
- Highly organized, proactive, and adaptable, with experience in fast-paced or startup environments
- Comfortable in a hybrid work environment with both remote and onsite collaboration
Note: Salary is negotiable.
