Senior Account Manager

3-5 Years

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Early Applicant

Job Description

Act as the primary point of contact for key accounts, building strong, trust-based relationships with clients
Resolve all client concerns, requests, and escalations promptly and professionally, ensuring satisfaction and retention
Regularly engage with clients to understand their operations, account usage, and pain points, ensuring a smooth and positive experience with UTAK
Track and analyze account performance, usage trends, and branch expansion to identify risks, opportunities, and growth potential
Design and implement strategic growth plans for key accounts, supporting client expansion and maximizing their use of UTAK solutions
Proactively identify and drive upsell and cross-sell opportunities that strengthen client partnerships and generate additional revenue
Advise clients on business strategies and operational improvements to optimize their performance and outcomes with UTAK
Monitor account KPIs, prepare reports, and provide insights to guide both client strategies and internal decision-making
Support and mentor associate by sharing best practices in account handling, client engagement, and issue resolution

Minimum Qualifications

3+ years of experience in Key Account Management, Client Success, or Strategic Partnerships
Proven experience managing enterprise or complex client accounts
Strong leadership skills with the ability to mentor junior team members
Excellent communication, problem-solving, and relationship-building skills
Ability to handle escalations and resolve issues independently
Analytical mindset with skills in tracking account performance, identifying growth opportunities, and preparing reports
Highly organized, proactive, and adaptable, with experience in fast-paced or startup environments
Comfortable in a hybrid work environment with both remote and onsite collaboration

Note: Salary is negotiable.