Job Title: Scheduling Coordinator
Setup: Work from Home
Job Summary
We are seeking a dedicated and detail-oriented
Scheduling Coordinator to join our team. In this role, you will be responsible for scheduling support workers to clients, addressing inquiries, resolving issues, and ensuring smooth communication between clients and support workers. You will play a vital role in maintaining efficient schedules, providing excellent customer service, and ensuring that both client and support worker needs are met promptly.
Key Responsibilities
- Roster Coordination: Assign and manage support workers for each client based on immediate needs within given shift dates and times.
- Client and Support Worker Support: Handle and respond to inquiries from clients and support workers regarding rosters, shifts, attendance, and other related matters through phone calls, emails, and text messages.
- Problem Resolution: Address and resolve any issues or concerns raised by clients or support workers, ensuring they are relayed to the appropriate team for further action.
- Team Communication: Regularly communicate with the management team regarding any critical issues, updates, or areas requiring attention or monitoring.
- Customer Service Excellence: Build and maintain positive relationships with clients, support workers, and the management team, ensuring a high level of customer/clietn service and satisfaction.
- System Usage: Utilize operational tools such as ASTRO, Brevity, Salesforce, MS Excel, and MS SharePoint for scheduling, record-keeping, and communication.
Qualifications:
- Previous experience in rostering, scheduling, or customer service is preferred.
- Strong communication skills, both written and verbal, to handle inquiries and resolve issues.
- Proficiency with software tools such as ASTRO, Brevity, Salesforce, MS Excel, and MS SharePoint.
- Excellent organizational and time-management skills with the ability to prioritize tasks.
- Ability to work well under pressure and handle multiple responsibilities.
- A proactive approach to problem-solving and customer service.
- Ability to maintain confidentiality and handle sensitive information.
Working Conditions:
- Full-time position.
- Work from home
- Occasional evening or weekend work may be required to meet client and support worker needs.
Schedule:
- WEEK 1** Monday - 1530-2215 Tuesday - 1530-2215 Wednesday - Off Thursday - Off Friday - Off Saturday - 0600-1500 Sunday - 0600-1500
- WEEK 2** Monday - 1530-2215 Tuesday - 1530-2215 Wednesday - Off Thursday - Off Friday - 1530-2215 Saturday - 1400-2215 Sunday - 1400-2215
Job Types: Full-time, Permanent
Benefits
Supplemental Pay
Work Location: In person
