Be part of a well-respected global healthcare services firm delivering independent medical assessments, peer reviews, and compliance solutions—built on decades of industry expertise.
The Opportunity
Support a worldwide medical services organization by ensuring accurate scheduling, timely physician communication, and smooth end-to-end workflows.
Why join us
- Proudly Great Place to Work® certified
- Celebrate globally: Company trips (2025: Hong Kong, 2024: Thailand), Culture Champs, Year-end parties, leadership awards & more
- Grow with stability: 100+ in our 10-Year Club by 2025
- Dynamic talent network: 2,000+ across APAC and beyond
- Competitive compensation with annual reviews
- Comprehensive medical care for you and your family
- Generous paid leave because work-life balance matters
- Level up with LinkedIn Learning and tailored training
- Flexible work setup
Staff Testimonial
Working for the best client and loving what you do makes everything enjoyable at work. - Senior Broker, ASW Philippines.
What You'll Do
- Schedule and confirm physician examinations using internal systems, doctor portals, and phone coordination
- Communicate with physician offices to ensure appointments meet case‑specific specialty and location requirements
- Coordinate ancillary services required to support scheduled examinations
- Maintain accurate and timely scheduling records within system databases
- Handle high volumes of calls while managing multiple cases and deadlines
- Provide scheduling and administrative support to other offices as needed
- Participate in ongoing training and perform additional duties as assigned
Key Criteria
- 2+ years of voice or administrative support experience, preferably in healthcare.
- Proficient in handling high-volume calls and administrative tasks.
- Typing speed of 35 WPM or higher.
- Strong verbal and written communication skills in English.
- High attention to detail with strong accuracy, quality control, and documentation skills
- Proficient in Microsoft Outlook, Excel, Word, and familiar with PDF/TIFF formats.
Work setup:
- Manila (BGC, Taguig): 8:00 AM – 5:00 PM EST with a full onsite work arrangement.
