Transfer the functional specification to Technical specification
Plan and execute internal Unit testing and integration testing
Identify root causes, proposing test cases and fixes, and developing new debugging tools while working closely with product teams
Involve in the Level 1, Level 2 and Level 3 Support projects, including responding and solving the issues raised in the tickets.
Adhere and support requirements gathering, produce documentation, training, system configuration
Troubleshoot and resolve client support tickets
Work collaboratively with the Technical/AMS lead to address outstanding issues
Work closely with customers, IT Functional to handle day to day support and maintenance to resolves outstanding incidents in a timely manner, provide continuance improvement opportunities.
Participate in the project teams meeting
Support the team in delivering a quality solution on time
Responsible for the quality of the deliverables
Responsible for the communication and clarity of the progression of their tasks
Responsible for the performance of the implemented solution
Be a team player
Profile:
Education
Bachelor of Science in Computer Science or equivalent experience
SAP Certification (advantage)
Skilled in using ABAP Workbench tools (RICEFW), ODATA, FIORI and JAVA
Good all-round experience gained from project implementation and support role
Hands on experience on Support Projects in Level 1/ Level 2/ Level 3(advantage)
Comfortable working in a fast-paced, results-oriented environment
Excellent verbal and written communication and collaboration skills to effectively communicate with both business and technical IT teams.
