Our Company
At DOXA, we are dedicated to connecting businesses with top-tier talent across various industries. Our mission is to deliver innovative solutions that drive exceptional outsourcing services, enabling companies to expand their teams and grow their operations seamlessly.
What sets DOXA apart is our commitment to fostering a vibrant and supportive team culture. Join us and be part of a culture that prioritizes your happiness and well-being, ensuring you thrive both personally and professionally.
The Role
We're seeking a Level 2 SAP ABAP Support Analyst. This role is designed to resolve complex SAP incidents by analyzing logs, debugging ABAP code, and guiding customers through critical issues.
Location: Must be in the Philippines – Remote
Timezone: Monday to Friday: 8AM – 5PM CST / 9PM – 5AM Philippine Time
Employment: Full Time
Qualifications
- Experience
- 2–4 years experience in SAP technical or functional support.
- Experience supporting enterprise SAP environments.
- Experience working in customer-facing technical support roles.
- Technical Skills
- Strong understanding of SAP architecture and transport management.
- Experience with SAP debugging and ABAP code analysis.
- Knowledge of SAP change management processes.
- Ability to analyse system logs, dumps, and traces.
- Soft Skills
- Strong analytical and problem-solving abilities.
- Excellent written and verbal communication skills.
- Ability to manage multiple priorities and urgent customer issues.
- Collaborative mindset and ability to work in a global support environment.
- Desirable Skills
- SAP UI5 development experience
- Experience with SAP BTP environments
- Familiarity with SAP integrations and APIs
- Experience using ticketing systems such as Jira Service Management.
Responsibilities
Technical Support & Issue Resolution
- Investigate and resolve Level 2 customer support incidents related to Basis Technologies Software Applications
- Perform technical root cause analysis using SAP debugging and log analysis.
- Collaborate with L3 Engineering when product defects are identified.
- Work with customer technical teams to diagnose system configuration or environment-related issues.
SAP Troubleshooting & Debugging
- Debug SAP ABAP programs and identify functional or technical issues.
- Analyse transport behaviour within SAP landscapes (DEV, QA, PROD).
- Investigate issues involving transport management, change approvals, and deployment automation
Customer Interaction
- Communicate with customer teams to gather logs, system details, and diagnostic information.
- Provide clear and professional technical guidance to resolve issues.
- Support high-priority incidents affecting production systems.
Knowledge Management
- Contribute to knowledge base articles and troubleshooting documentation.
- Document recurring issues and recommended solutions.
- Assist in improving internal support procedures and diagnostic playbooks.
Collaboration
Work Closely With
- Engineering teams for bug resolution
- DevOps for environment-related issues
- Customer Success and Delivery teams to ensure customer satisfaction
