The Role:

We're seeking a Level 2 SAP ABAP Support Analyst. This role is designed to resolve complex SAP incidents by analyzing logs, debugging ABAP code, and guiding customers through critical issues.

Location: Must be in the Philippines – Remote

Timezone: Monday to Friday: 8AM – 5PM CST / 9PM – 5AM Philippine Time

Employment: Full Time

Qualifications:

Experience
2–4 years experience in SAP technical or functional support.
Experience supporting enterprise SAP environments.
Experience working in customer-facing technical support roles.
Technical Skills
Strong understanding of SAP architecture and transport management.
Experience with SAP debugging and ABAP code analysis.
Knowledge of SAP change management processes.
Ability to analyse system logs, dumps, and traces.
Soft Skills
Strong analytical and problem-solving abilities.
Excellent written and verbal communication skills.
Ability to manage multiple priorities and urgent customer issues.
Collaborative mindset and ability to work in a global support environment.
Desirable Skills
SAP UI5 development experience
Experience with SAP BTP environments
Familiarity with SAP integrations and APIs
Experience using ticketing systems such as Jira Service Management.

Responsibilities:

Technical Support & Issue Resolution

Investigate and resolve Level 2 customer support incidents related to Basis Technologies Software Applications
Perform technical root cause analysis using SAP debugging and log analysis.
Collaborate with L3 Engineering when product defects are identified.
Work with customer technical teams to diagnose system configuration or environment-related issues.

SAP Troubleshooting & Debugging

Debug SAP ABAP programs and identify functional or technical issues.
Analyse transport behaviour within SAP landscapes (DEV, QA, PROD).
Investigate issues involving transport management, change approvals, and deployment automation

Customer Interaction

Communicate with customer teams to gather logs, system details, and diagnostic information.
Provide clear and professional technical guidance to resolve issues.
Support high-priority incidents affecting production systems.

Knowledge Management

Contribute to knowledge base articles and troubleshooting documentation.
Document recurring issues and recommended solutions.
Assist in improving internal support procedures and diagnostic playbooks.

Collaboration

Work closely with:

Engineering teams for bug resolution
DevOps for environment-related issues
Customer Success and Delivery teams to ensure customer satisfaction