Our Company
At DOXA, we are dedicated to connecting businesses with top-tier talent across various industries. Our mission is to deliver innovative solutions that drive exceptional outsourcing services, enabling companies to expand their teams and grow their operations seamlessly.
What sets DOXA apart is our commitment to fostering a vibrant and supportive team culture. Join us and be part of a culture that prioritizes your happiness and well-being, ensuring you thrive both personally and professionally.
The Role
The Salesforce Systems Administrator will be responsible for managing and enhancing AI-driven functionalities within Salesforce, including Einstein features, and GPT integrations. This role ensures data quality, user adoption, and security compliance.
Location: Must be in Philippines Remote.
Environment: only Philippine candidates are allowed to apply.
Language: Excellent communication skills
Timezone: Monday to Friday, 8:00 AM 5:00 PM Mountain Standard Time (11:00 PM 8:00 AM Philippine Standard Time), follows Philippine holidays
Contract: Full-time Contract.
Requirements
Education: Bachelor's degree in Information Systems, Computer Science, or related field experience.
Experience
- 3+ years of Salesforce administration experience
- 1+ years working with AI or automation tools in Salesforce
Skills
- Familiarity with Einstein AI.
- Strong understanding of Salesforce administration
- Experience with Flow Builder and Process Automation
- Prompt engineering and testing skills for GPT models
- Excellent communication and stakeholder collaboration skills
- Ability to understand, navigate, and effectively use AI-powered tools.
- Completes tickets within SLA while managing competing tasks
- Ability to scope, plan, and manage project timelines and deliverables.
Characteristics
Responsibilities:
Adoption & Enablement
- Ensure employees actively use Salesforce AI features
- Provide training, support, and change management to build confidence across teams.
AI Accuracy & Performance
- Monitor AI models and outputs to ensure accuracy, reliability, and compliance.
- Improve and refine prompts and workflows so recommendations align with business goals.
Data Quality & Readiness
- Maintain clean, validated Salesforce data.
- Collaborate with data owners to enforce standards and eliminate duplicates.
Automation & Efficiency
- Continuously identify areas where automation can speed up processes and reduce errors.
Security & Compliance
- Govern access to AI tools, ensuring they are used responsibly and securely.
- Partner with compliance to meet regulatory requirements.
