Job Summary
We are looking for a skilled Salesforce Developer to join a high-impact project for the Care organization, focused on onboarding to a new Salesforce Service Cloud instance. The role involves working with advanced Salesforce technologies including Enhanced Chat, Einstein for Service, and Data Cloud. You'll be part of a collaborative team helping to transform the agent experience through automation and AI-driven insights.
Key Responsibilities
- Configure and customize Salesforce Service Cloud for case management via email, chat, and web forms,
- Implement and support Enhanced Chat (formerly Live Agent / Messaging In-App and Web) functionality,
- Develop and deploy features using Apex (Triggers, Classes, Batch Jobs, Services, Utilities).
- Build and maintain Lightning Web Components (LWC) and Flows to support business processes.
- Collaborate on the integration of Data Cloud with external Data Warehouses to surface customer data,
- Support the build and integration of Einstein for Service features including suggested responses and agent co-pilot functionality,
- Work closely with stakeholders to ensure user-friendly experiences and optimized workflows.
- Ensure platform scalability, performance, and compliance with best practices in Salesforce development.
Required Qualifications
- Minimum of 3+ years hands-on Salesforce development experience.
- Strong expertise in Salesforce Service Cloud implementation.
- Proficient in Apex, including Triggers, Classes (Controllers, Services, Batch, Utilities).
- Experience in developing Lightning Web Components (LWC).
- Hands-on experience with Flows for process automation.
- Working knowledge of Enhanced Chat is a strong plus.
- Experience with Data Cloud and integrations with external data sources is an advantage.
- Familiarity with Einstein for Service and/or Agent Force is a bonus.
- Optional but nice-to-have: experience with Aura Components and Experience Cloud.
Key Competencies
- Strong problem-solving and debugging skills.
- Ability to work effectively in a remote and cross-cultural team.
- Strong verbal and written communication skills.
- Self-starter with the ability to manage multiple priorities in a fast-paced environment.
Why Join Us
- Work on an innovative project leveraging the latest in Salesforce technologies.
- Collaborate with global teams and build impactful solutions for customer service.
- Competitive compensation and fully remote setup.
