Title: Salesforce Developer
The Salesforce Developer is responsible for overseeing, managing, and optimizing the Franchisee Application Management System that supports the end-to-end franchisee lifecycle process in a Quick Service Restaurant (QSR) environment. This role ensures the system effectively supports franchise recruitment, onboarding, compliance, performance tracking, and lifecycle management, while aligning with business and IT objectives
.
Key Responsibiliti
- es
Define and manage the product vision, strategy, and roadmaps for the PH Franchise Management Platform and new digital technologies, ensuring alignment with business goals and nee - ds.Manage and enhance the Franchisee Management System (FMS). Provide technical expertise in reviewing and enhancing the system in line with business priorities. Maintain system data integrity and develop leadership dashboards and repor
- ts.Ensure the timely delivery of new features and products by managing cross-functional dependencies and mitigating potential risks. Coordinate with project managers to ensure product milestones are met and deliverables are completed, leading to successful product launches and adopti
- on.Partner with senior executives, key collaborators, and cross-functional teams to gather requirements, prioritize initiatives, and ensure alignment. Communicate product roadmaps, progress, and achievements effectively to all relevant stakeholde
- rs.Build strong relationships with business stakeholders, ensuring clear and effective communication regarding product status, risks, and developments. Partner with Franchise Development, Operations, and Legal to define and standardize workflo
- ws.Liaise with IT, vendors, and cross-functional stakeholders for system enhancements, integrations, and ongoing suppo
- rt.Lead the end-to-end product lifecyclefrom conceptualization and reference to best practices through development, testing, and launch. Define clear product requirements and user stories, collaborating with supplier teams to deliver high-quality solutio
- ns.Establish objectives and key metrics to measure product success. Analyze product performance, gather user feedback, and leverage data-driven insights to continuously improve and optimize the platfo
rm.
Job Qualificat
- ions
Bachelor's degree in Information Technology, Computer Science, Business, or a related f - ield.At least 5 years of relevant experience in systems management, product management, business systems analysis, or similar r
- oles.Strong Salesforce knowledge and hands-on experience, preferably in managing or enhancing customer-facing platf
- orms.Background in QSR, retail, or multi-site/franchise environments is highly preferred. Candidates from other industries with comparable system complexity may also be consid
- ered.Must be willing to work in Ortigas, Pasig (Hybrid Work Se
tup).
Jollibee Foods Corporation is the hiring entity for this requis
ition.
