Responsibilities
- AI skills : practical experience with contemporary AI platforms (Salesforce AI,Azure OpenAI/OpenAI, AWS Bedrock,ETC) or building/customizing LLMs;covering secure integration, prompt engineering, evaluation/metrics, and guardrails
- Architect, develop, and optimize Apex (classes, triggers, async), LWC/Aura, and Flows with scalable data models and robust error handling
- Build integrations (REST/SOAP, Named Credentials, External Services, Platform Events) and maintain reliable release runbooks and rollback procedures
- Troubleshoot complex production issues, drive rootcause analysis and deliver resilient fixes
- Lead Git/GitHub workflows: branching (feature/hotfix/release), pull request reviews, code quality gates, and release governance
- Design, implement, and maintain CI/CD with GitHub Actions (or equivalent): validations, automated tests, and gated deployments from sandboxes to production.
- Own environment strategy: Dev Hub, scratch orgs, sandbox refresh/masking, data seeding, backups, and restores
- Ensure platform security and compliance (CRUD/FLS/sharing) and enforce performance best practices (bulkification, limits, transactions)
- Work closely with business users to understand issues and provide timely, businessfriendly resolutions
- Write clear technical documentation, deployment guides, automation runbooks, and support/admin knowledge articles
- Mentor junior developers/DevOps engineers: lead code reviews, pair programming, design guidance, and bestpractice coaching (Apex/LWC, CI/CD, security, performance)
- Knowledge on Sales, Service & Experience Cloud
Operational Requirements
- The designated support window will be from 8:30 PM PHT to 5:30 AM PHT
- The resource is expected to follow the US holiday calendar
- All planned leaves must be coordinated in advance and aligned with the existing support team to ensure seamless coverage
- Daily task handover must be agreed upon with both the support team and the Business IT team to maintain business continuity. A 2 hour overlap in working hours will be maintained for any clarification/handover
- The resource will be required to directly coordinate with Business IT during the assigned working window.
The protection of your personal data is important to us. Before you proceed with your application please carefully read Cognizant's Privacy Notice to understand what personal data we collect when you apply, what we do with your data, and what rights you have. [ Link of Cognizant's Data Privacy - Link to Cognizant's Privacy Notice: cognizant.com/en_us/general/documents/Cognizant_Candidate_Privacy_Notice.pdf ]
I hereby confirm that I have read and understood Cognizant's Candidate Privacy Notice. I am also giving consent to the processing of my personal data for the purposes outlined in the notice. I acknowledge, that I have read, understood, and have given my consent to the terms stated on the Candidate's Privacy Notice, including those related to sharing of my personal information with third parties and to cross-border transfer of such personal information.
