About the Company
Sycomp is a global IT services and logistics provider with extensive expertise in cloud, data center, endpoint management and security solutions. Sycomp's diverse team of consultants and engineers deliver on the company's mission to tackle challenging global IT projects through its state-of-the-art integration and warehouse centers and global technology partnerships. Headquartered in the heart of Silicon Valley, California, Sycomp has successfully shipped, deployed and managed complex IT projects and supporting assets in more than 150 countries helping its Fortune 500 customers and global partners realize a world without boundaries.
We're looking for an AI Automation Lead who can bring structure and intelligence to how Sycomp operates internally. This role is about more than technology — it's about understanding our business processes deeply, documenting them rigorously, and systematically identifying where automation and AI can eliminate friction, reduce manual effort, and drive operational efficiency.
If you're someone who gets energized by turning chaotic, copy-paste-driven workflows into clean, automated processes — and you know how to bring people along on that journey — this role is for you.
Note: This role requires experience working in Salesforce.
What You'll Do
Process Discovery & Documentation
- Conduct structured process discovery sessions across sales, operations, finance, logistics, and customer service teams to understand current-state workflows end to end
- Develop clear, comprehensive Standard Operating Procedures (SOPs) for each business process — capturing inputs, outputs, decision points, system touchpoints, and manual steps
- Maintain a living SOP library that serves as the single source of truth for how Sycomp's core processes operate
- Identify and document pain points, bottlenecks, and manual handoffs — with a particular focus on copy-paste-heavy tasks and Excel-based workflows that bridge gaps between systems
Automation Assessment & Roadmap
- Analyze each documented SOP to identify automation opportunities, scoring them by business impact, feasibility, and effort
- Develop and maintain a prioritized automation roadmap aligned to business goals and stakeholder needs
- Recommend the right automation approach for each process — whether that's AI assistance, RPA, system integration, workflow automation, or a combination
- Partner with IT and business stakeholders to validate recommendations and secure buy-in before implementation
Automation Design & Delivery
- Lead the design and implementation of automation solutions that eliminate manual steps identified in SOPs — replacing fragile copy-paste workflows with reliable, system-to-system data flows
- Leverage AI tools — including Anthropic Claude, Google Gemini, and Microsoft Copilot — to automate tasks such as data extraction, summarization, document generation, and decision support
- Work with tools such as Power Automate, UiPath, Zapier, or similar platforms to build and deploy automation across business functions
- Oversee integrations between core platforms (Salesforce, Excel, ERP, and others) to remove manual data re-entry and improve data accuracy
Governance & Continuous Improvement
- Establish standards and templates for SOP documentation and automation design across the organization
- Define KPIs for each automation initiative and track impact — measuring time saved, error reduction, and process cycle time improvements
- Conduct regular reviews of deployed automations to ensure reliability and identify further optimization opportunities
- Build awareness and capability across the business by running workshops, lunch-and-learns, and creating easy-to-follow guides for non-technical teams
What You Bring
Business Acumen
- Strong understanding of how IT services, managed services, or technology solutions businesses operate — ideally in a global, complex environment
- Proven ability to conduct process discovery and produce high-quality SOPs that non-technical stakeholders can understand and act on
- Experience working cross-functionally with sales, operations, finance, and logistics teams
- Comfortable engaging with senior stakeholders and facilitating process workshops
Technical Skills
- 5+ years in business process analysis, operations improvement, or automation-focused roles
- Demonstrated experience documenting SOPs and translating them into automation specifications
- Hands-on familiarity with LLMs — like Anthropic Claude, Google Gemini, and Microsoft Copilot — and practical experience applying them to automate business tasks
- Experienced using Salesforce platform, especially using Agentforce, and Data360.
- Experience eliminating Excel-based manual workflows by connecting spreadsheet data directly into business systems through automation or integration tools
- Proficiency with automation platforms such as Power Automate, UiPath, Zapier, or similar
- Familiarity with API integrations and how systems connect to one another
Soft Skills
- Exceptional documentation and communication skills — able to write clearly for both technical and non-technical audiences
- Strong analytical mindset with a bias for simplification and action
- Ability to manage multiple workstreams and stakeholders in a fast-paced environment
- A natural change agent who can influence without authority and bring teams along on an automation journey
Nice to Have
- Experience in IT distribution, global logistics, or professional services
- Lean, Six Sigma, or process improvement certifications
- Familiarity with process mining tools (e.g., Celonis, UiPath Process Mining)
- Knowledge of data privacy regulations across global regions (GDPR, CCPA)
- Scripting skills in Python or VBA for Excel automation
Why Sycomp
- Work on real, high-impact automation challenges in a global company serving Fortune 100 clients
- Collaborative culture where innovation is encouraged and rewarded
- Competitive compensation and benefits package
- Flexibility to work across a globally connected team
- Be at the forefront of how AI is reshaping IT services operations
Sycomp is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status, veteran status, or any other protected characteristic.
Sycomp will provide reasonable accommodation for qualified individuals with disabilities as needed. If you need assistance or an accommodation in applying, please contact our Human Resources Department at [Confidential Information].
