Role Overview
We are seeking a highly skilled
Senior Salesforce Administrator to play a critical role in enabling our sales and service organizations through effective, well-designed use of the Salesforce platform. This role goes beyond day-to-day administration and focuses on
how Salesforce is actually used to support customer-facing operations, identifying opportunities to improve efficiency, adoption, and data quality.
The Senior Salesforce Administrator will work closely with business stakeholders and a Salesforce Solutions Architect to ensure Salesforce capabilities are leveraged appropriately, consistently, and in alignment with platform best practices. This role is ideal for an administrator who understands both the
technical mechanics of Salesforce and the
real-world workflows of sales and service teams, and who is motivated by improving outcomes through the platform.
Key Responsibilities
Platform Enablement & Business Support
- Partner with sales and service teams to understand day-to-day workflows and how Salesforce is used to support customer engagement.
- Identify opportunities to improve platform usability, efficiency, and adoption based on observed usage patterns and user feedback.
- Translate business needs into well-designed Salesforce configurations that enhance productivity without unnecessary customization.
- Serve as a trusted point of contact for Salesforce-related questions, guidance, and continuous improvement ideas.
Salesforce Administration & Configuration
- Administer and configure Salesforce features including:
- Objects, fields, record types, page layouts, and validation rules
- Flows and other declarative automation
- Reports and dashboards to support operational visibility
- Maintain and enforce data quality standards, including data validation, cleanup, and lifecycle management.
- Support user access management, including profiles, permission sets, and role hierarchy.
Collaboration with Architecture & Governance
- Work closely with the Salesforce Solutions Architect to implement enhancements in alignment with established standards and architectural direction.
- Participate in reviews of proposed changes to ensure scalability, maintainability, and adherence to best practices.
- Help reinforce governance guardrails and prevent the introduction of technical debt.
Testing, Deployment & Documentation
- Support testing of new features and enhancements prior to deployment.
- Assist with sandbox management and deployment coordination.
- Create and maintain clear documentation for configurations, processes, and user guidance.
Continuous Improvement & Adoption
- Monitor platform usage and adoption trends to proactively recommend improvements.
- Help onboard new users and support change management initiatives.
- Contribute to ongoing refinement of Salesforce processes as business needs evolve.
Required Qualifications
- 610+ years of hands-on Salesforce administration experience.
- Strong expertise in Salesforce configuration and declarative automation (Flows).
- Experience supporting sales and/or service organizations in a production Salesforce environment.
- Solid understanding of Salesforce data model, security model, and reporting capabilities.
- Proven ability to translate business requirements into effective platform solutions.
- Strong communication skills and comfort working directly with business stakeholders.
Preferred Qualifications
- Salesforce certifications such as:
- Salesforce Certified Administrator
- Salesforce Certified Advanced Administrator
- Experience working alongside Salesforce architects or development teams.
- Exposure to integrations, APIs, or external system coordination.
Experience supporting organizations with complex or evolving Salesforce usage.
