Salesforce Administrator

Key Responsibilities

• Handle day-to-day operations including managing the end-to-end onboarding process for new users
• Administer and maintain Salesforce environments to ensure platform stability, data integrity, and security
• Manage user accounts, roles, profiles, permission sets, and data access controls
• Build and optimise declarative automation (Flows, Approval Processes, Validation Rules, etc.) to streamline and improve business processes
• Design and enhance workflow rules, validation rules, approval processes, page layouts, custom objects, custom settings, profiles, permission sets, reports, and dashboards
• Support testing and deployment activities in close coordination with the development team
• Configure and maintain Salesforce solutions to support ongoing projects across multiple business functions
• Work closely with external platform and integration partners as well as internal Subject Matter Experts (SMEs) to translate business requirements into scalable Salesforce configurations
• Assist with data management activities including imports, cleansing, deduplication, and ongoing quality monitoring
• Create and maintain thorough documentation covering configurations, processes, and operational runbooks
• Conduct end-user training and champion Salesforce best practices across all business units
• Monitor system performance, proactively identify and resolve issues, and recommend platform improvements
• Keep current with the latest Salesforce features and best practices, providing actionable recommendations for continuous improvement

Position Requirements

Qualifications

• Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field
• Salesforce Administrator certification
• Relevant data management experience within public health programs, services, and evaluation

Skills

• Strong written, verbal, and interpersonal communication skills
• Ability to work both independently and collaboratively within a team
• Positive and adaptable attitude with the ability to manage evolving and shifting business requirements
• Strong troubleshooting and problem-solving skills
• Keen focus on delivering a quality user experience
• Ability to understand, analyse, and document complex business requirements

Experience

• 2–5 years of hands-on Salesforce administration experience, including implementing and enhancing the Salesforce platform
• Experience with data management and migration tools such as Data Loader and Dataloader.io
• Experience with Marketing Cloud is an advantage
• Prior experience working with global teams across multiple time zones