About the Role:
We are seeking a highly skilled Senior Salesforce Administrator to support and optimize Salesforce operations across multiple business teams, including Customer Success, Billing, Claims, Compliance, Finance, and Sales.
This role is responsible for maintaining a scalable and reliable Salesforce environment while driving workflow automation, improving operational efficiency, and resolving platform issues. The ideal candidate is a hands-on problem solver who can balance day-to-day support with strategic platform improvements in a fast-paced environment.
Responsibilities:
- Administer, configure, and maintain the Salesforce platform
- Manage Salesforce ticket queues and prioritize support requests
- Build and maintain Flows, validation rules, reports, dashboards, and automation processes
- Configure user roles, permissions, profiles, and security settings
- Gather requirements from business teams and translate them into scalable Salesforce solutions
- Maintain operational dashboards supporting billing, claims, compliance, and customer success teams
- Troubleshoot Salesforce issues and provide timely resolutions
- Support AppExchange applications and third-party integrations
- Coordinate with developers, vendors, and consultants on enhancements and integrations
- Ensure data integrity through audits, validation, and data cleansing initiatives
- Document workflows, SOPs, and system configurations
- Lead smaller Salesforce projects from intake through deployment
- Provide end-user training and platform support
- Stay updated on Salesforce releases, best practices, and platform innovations
Qualifications:
- Bachelor's degree in Information Technology, Business, or related field (or equivalent experience)
- At least 5 years of hands-on Salesforce Administration experience
- Strong experience with Salesforce Lightning Experience, Service Cloud, and Sales Cloud
- Expertise in Flows, validation rules, custom objects, reports, dashboards, and automation
- Experience managing ticket queues and handling support requests in fast-paced environments
- Strong understanding of Salesforce security, governance, and data management best practices
- Experience with integrations, AppExchange solutions, and third-party systems
- Strong documentation and process improvement skills
- Ability to work independently and manage competing priorities
- Excellent analytical, troubleshooting, and communication skills
- Salesforce Administrator Certification preferred
- Salesforce Advanced Administrator Certification preferred
- Experience in insurance, financial services, or regulated industries is a plus
- Familiarity with Agile workflows and ticketing systems preferred
If you thrive on solving operational challenges, optimizing Salesforce workflows, and building scalable solutions that drive business efficiency, this role is for you.
Job Type: Permanent
Benefits:
- Company Christmas gift
- Free parking
- Health insurance
- On-site parking
- Pay raise
- Promotion to permanent employee
- Work from home
