Salesforce Administrator

The DCX Client Services - Home-Based Salesforce Administrative Support Specialist will work as a full-time employee for a growing business based in the United States. You will get a chance to learn new skills as well as demonstrate skills you've learned in the past. You will be responsible for closely following the instructions and processes outlined by our client.

The daily tasks will vary so it will be necessary to be very flexible in this position. Other necessary characteristics of the job include having a strong attention to detail, ability to work well with co-workers, and a desire to learn new work skills.

Ideal Candidates will be:

• Highly proficient communicator in both spoken and written English
• Well-structured and well organized
• Possesses strong multi-tasking and prioritization skill sets
• Accurate with detailed information
• Work well with others and be a team player

Role Details

• Work Shift: 8:00 AM - 5:00 PM CST (USA)
• Workdays: Monday through Friday (USA)
• Written and spoken English skill: Very Proficient
• Salary Range: 40,000

Job Responsibilities

Salesforce Case Management

• Monitor incoming Salesforce cases (task emails)
• Allocate and delegate cases to the correct internal departments using provided decision guides
• Ensure accurate case categorization, routing, and documentation
• Maintain timely handling of incoming requests

Salesforce Reporting (LEED Reports)

• Generate LEED reports for customers using Salesforce
• Monthly reporting using a provided list of addresses
• Ad-hoc report generation throughout the month upon request
• Ensure data accuracy and consistency in all reports

Administrative Support

• Locate, download, and distribute documents such as:
• Invoice copies
• Excel reports
• Salesforce-generated files

Additional Job Requirements

• Education: College degree in Marketing, Business Administration, or any related field.
• Experience: 1-3 years of administrative, operations, or sales support roles.
• Fluent English speaking and writing skills (clear, professional communication required)
• Salesforce proficiency (intermediate or higher required)
• Comfortable navigating Salesforce independently
• Experience with case management, reporting, and record updates
• Strong Excel and reporting skills
• Familiarity with invoicing or document management processes
• CRM best practices knowledge

Software that will be used

• Proficient with Microsoft suite (Word, PowerPoint, Excel, Outlook)
• Proficient with Google suite (Google sheets, Gmail etc.)
• Proficient with Salesforce

About DCX

DCX is a leading BPO that supports growth minded small and medium sized businesses in the United States. If you're interested in working with some of the fastest growing companies in the USA, we're excited to have you apply!

To our customers, we promise that we will help them focus on their most important goals by providing superior back-office services. We bring a mindset of quick response, attention to detail, and innovative ideas to all that we do for our customers.

To our team members, we promise to be a company that is, first and foremost, dedicated to our employees. We aim to be a compassionate organization that looks after everyone's well-being through generous salaries, empathetic management, and growth-oriented training. We are always looking to offer perks in addition to pay, including work-from-home opportunities, travel allowances, meals, and more.

We look forward to receiving your application and getting to know you better!