Sales Support Specialist

Commercial administration

• Prepare quotes and create orders.
• Chase signatures, POs and other paperwork through to completion.
• Track renewals and keep customers updated on status.
• Check that orders have been processed and customers have received what they purchased.
  
  

Internal coordination

• Track actions from customer meetings, without needing to attend them.
• Gather information from Support, Services and Product for customer requests and escalations.
• Pull together the history and latest position on escalations.
• Chase smaller internal actions and flag anything blocked, stalled or delayed.
  
  

Customer administration and support

• Answer common questions on renewals, versions and upgrades, support cases and account administration.
• Help with license key moves and adding support users.
• Guide customers to the right Deltek portals, documentation and resources.
• Raise and track support cases on behalf of customers where appropriate, while showing. customers how to manage these themselves.
• Keep customer account information up to date, proactively rather than reactively.
  
  

Ongoing customer engagement

• Maintain an up-to-date list of key users and contacts within each customer.
• Capture changes when customer teams or key contacts move.
• Follow up after key moves or new user requests to make sure customers have what they need.
• Point new users to free training and other resources.
• Share relevant event and upgrade communications and track engagement.
  
  

CRM and reporting

• Keep account and contact records accurate.
• Prepare basic reporting on accounts, contacts, pipeline and opportunities, and open customer requests.
  
  

As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America's Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress.www.deltek.com

The Deltek Global Sales team has a passion for empowering project-based businesses to achieve their goals. We relentlessly focus on our customers needs and strive to deliver an exceptional experience for all clients. If you are an enthusiastic, motivated professional who enjoys building and nurturing relationships – join our highly collaborative team to help power project success for our customers.

What We Are Looking For

• Experience in sales support, sales operations, customer success administration or a similar role, ideally in B2B software
• Strong organisation and follow-through. You close loops without being reminded and spot problems early
• Clear, confident written and spoken communication with customers and internal teams
• Comfortable working in a CRM (Salesforce or similar) and keeping data clean
• Working knowledge of quoting and order processes, or the ability to pick them up quickly
• A service mindset and the judgement to know when to handle something yourself and when to bring in the account owner
• Comfortable working across time zones and with customers in multiple regions
• Fluency in English; additional languages are a plus
  
  

Nice to have

• Experience with ERP or project-based software
• Familiarity with subscription and maintenance renewals
• Experience working with Support, Services and Product teams in a software company
  
  

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