Client Communications & Sales Support Coordinator (HubSpot)
The Opportunity
Within 90 days, you'll own the main sales inbox and HubSpot pipeline end-to-end, keeping every client enquiry, quote, and update moving without anything falling through the cracks.
Key Responsibilities
- Own inbox triage and routing, directing council, construction, and quote enquiries to the right person
- Acknowledge new leads the same day and load them into HubSpot to keep the pipeline moving
- Run pre- and post-quote follow-up sequences using existing HubSpot templates
- Move deals through the pipeline at the right time, keeping accurate notes for the team
- Send clients regular job updates, especially during weather delays or busy site weeks
- Book and schedule client calls independently, without needing sign-off
- Deliver a daily summary of work done, issues flagged, and anything needing approval
Must-Have Qualifications
Before you apply, confirm:
- 3+ years managing a business inbox and/or CRM pipeline (HubSpot, Salesforce, or similar)
- Hands-on HubSpot experience: pipelines, stages, sequences, and email templates
- Excellent written English and the ability to handle an unhappy client professionally
- Confident working independently and prioritising your own day
- Available full-time, Monday to Friday, 9am-5pm AEST
- Reliable internet connection and a dedicated home workspace
Nice-to-Have Skills
- Experience in construction, trades, or another project-based industry
- Exposure to Salesforce alongside HubSpot
- Comfort picking up light sales or admin support tasks as the role grows
Success Outcomes
- 30 Days: Fully across the inbox and HubSpot pipeline, running same-day acknowledgments unsupervised
- 60 Days: Managing the full follow-up cadence independently and sending confident client updates during busy weeks
- 90 Days: Owning inbox and CRM end-to-end, trusted to flag issues before they become problems
Why This Role
This is a long-term, full-time engagement with a business genuinely investing in getting client communication right, not a short-term fix. Your placement is managed by HIPPO, an Australian-operated managed service, with a dedicated account manager and clear escalation pathway throughout your engagement.
