The Billing Operations Analyst/Sales Support Analyst provides administrative support to internal sales customers. This role partners closely with sales operations, sales and service team members to drive greater efficiencies with processes, reporting, tools, and to improve service and sales productivity. They also assist as first level support on team reports and data analysis.
Accountabilities:
- Consistently perform core and general order fulfillment tasks including, but not limited to, entering orders for Lexis Nexis products and providing professional communication with internal and external customers.
- Assist with the processing of orders from initial review to invoicing. This includes, but is not limited to, basic order functions including order review, account creation, order processing in accordance with established business rules.
- Effectively communicate with internal customers (i.e. Sales, Credit and Collection, Customer Service, Billing and Invoicing Accounts Receivable, etc.) fostering collaborative relationships among different teams.
- Maintain existing reports and deliver simple reports based on the requirements of the federal government segment.
- Familiarity with basic functions for MS Word and MS Excel (formatting, formulas, pivot, short-cuts) and MS Access.
- Translate strategic plans, sales org and territory designs into physical account assignments and other dependent systems/processes.
- Analyzes and generates reports using SQL/DBeaver; makes recommendations as he/she sees effective for better customer experience as requested.
- Understand how reports flow into various systems and how different tools/systems impact account assignments.
- Perform basic billing and invoicing tasks such as manual/prepay invoice, e-submission, billing and payment inquiry, billing modification etc.
Qualifications:
- Bachelor's degree holder or completed at least 2 years in college
- At least 2 years of experience in Back-office billing role
- Must have at least 2 years BPO experience
- Experience in reporting extracted in SQL, pulling up data is a plus
- Critical and analytical thinker.
- Team player mindset with innovative ideas and strong attention to detail.
