This position exists to support the Sales Organization in the achievement of revenue, customer satisfaction, onboarding, process improvement, and market penetration objectives.
Accountabilities Include But Are Not Limited To
- Provide market area Risk Sales support for all customer related order requests (new and existing customers)
- Acts as a liaison between Sales and Credentialing, Fulfillment, Product Mangers, Customer Accounting, Customer Support, Finance and Customer Operations teams providing a single point of contact for all Onboarding related processes
- Implements all Onboarding related requests in outlined workflow & processes
- Provide timely and accurate completion of essential team reports including: weekly & monthly sales report
- Communicate policy and procedural updates
- Attend and actively participate in Sales Team meetings as needed
- Identify, coordinate and implement processes improvements in the areas of Onboarding simplification, workflow, billing/invoicing and general back-office support
- Assists billing questions & issues (new or existing Billing IDs)
- Assist with Legal, pricing, fulfillment, Implementation, and other related activities & approvals
- Process, monitor, & complete Billgroup Maintenance requests
- Investigate and improve customer satisfaction issues including customer billing and invoices, order processing and Credentialing
- Coordinate and facilitate productivity and efficiency tools (Order To Cash workflow)
- Basic knowledge of the Risk On-boarding process balancing both the needs of the business and the customers
- Navigate multiple systems and internal tools to accomplish Account Support Analyst responsibilities
- Build effective working relationships with the sales team, internal processing teams, and customers
- Coordinate all special projects and follow through to completion
- Maintain turnaround time to meet the business requirements
- Work closely in a team environment
- Perform other duties as assigned
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.
