- Operating as the lead point of contact for any and all matters specific to your accounts.
- Building and maintaining strong, long-lasting customer relationships.
- Overseeing customer account management, including negotiating contracts and agreements
to maximize profit.
- Ensure the timely and successful delivery of our solutions according to customer needs and
objectives.
- Communicate clearly the progress of monthly/quarterly initiatives to internal and external
stakeholders.
- Forecast and track key account metrics.
- Update job knowledge by participating in educational opportunities; reading professional
publications; maintaining personal networks; participating in professional organizations.
- Enhance department and organization's reputation by accepting ownership for accomplishing
new and different requests; exploring opportunities to add value to job accomplishments.
- Responsible for keeping current clients satisfied and delivering exceptional client service on a
day-to-day basis.
- Work with sales and other internal teams to develop strategic marketing plans and ensure
KPIs are being met.
- Service multiple clients concurrently, often meeting deadlines.
- Keep records of client transactions
- Must be a BS/BA degree holder.
- Fresh graduates are welcome to apply. Sales experience is a plus.
- Experience in working with customers at multiple levels.
- Demonstrated ability to work in highly collaborative, cross-functional environment
- Proficiency in MS Office, Excel, PDF.
- Previous experience as a Customer Relationship Manager or Customer Relationship
Management Experience Is Greatly Preferred.
- Willingness and ability to travel.
