Be Part of the Criminal Defense Revolution at Michael & Associates, Attorneys at Law!
At
Michael & Associates, we're not just another law firmwe're redefining what criminal defense can achieve. Founded in Austin, Texas, we've quickly become one of the largest and most in-demand criminal defense firms in the state. Our success stems from combining bold legal strategy with cutting-edge technology to deliver outstanding results. And we're just getting started.
About the Role: Sales Intake Representative
As a Sales Intake Representative, you will be the first point of contact for prospective clients, providing a friendly and informed introduction to our firm. You'll support them from their initial inquiry all the way to a formal consultation with one of our experienced attorneys. Your professionalism, empathy, and clear communication will help establish a positive and lasting attorney-client relationship.
What You'll Do Every Day
- Create Exceptional First Impressions Represent the firm with warmth, confidence, and professionalism from the very first interaction. Make clients feel heard, supported, and understood.
- Handle Client Calls with Care Respond to inbound inquiries from potential clients. Answer questions clearly, assess their needs, and schedule consultations with our legal team.
- Own the Client Journey Collaborate with internal teams to coordinate appointments, follow-ups, and ensure a seamless client experience from first contact to attorney handoff.
Why Join Us
This isn't just another intake roleit's a chance to join something bigger:
- Be part of a high-impact, fast-paced team that values innovation, efficiency, and client-first thinking.
- Gain hands-on experience in the legal industry with a firm that's scaling rapidly.
- Play a crucial role in delivering premium legal services to clients during one of the most critical moments in their lives.
- Work in a culture that embraces technology, collaboration, and high performance.
If you're
empathetic, organized, and passionate about making a difference, this is more than just a jobit's a chance to be part of something transformative.
Ready to help shape the future of criminal defense
Apply today and join the team at Michael & Associates.
Requirements
- Proven sales experience in a call center environment is required, or alternatively, a minimum of 2+ years in a customer service call center role. This is a non-negotiable qualification
- We are looking for candidates with exceptional English communication skills, both written and verbal, to ensure effective collaboration with our diverse team and stakeholders
- This is a remote position, so candidates must have a reliable laptop or PC, a high-quality headset, and high-speed internet with a backup connection in place to maintain productivity
Benefits
- Earn $7/hour + commission
- Enjoy a permanent work-from-home setup!
- Opportunities for growth and career advancement
- A collaborative and inclusive work environment that values innovation
