A Sales Order Processor is responsible for accurately and efficiently handling customer orders from receipt to fulfillment. Key duties include entering order details into a system, verifying product availability and customer information, coordinating with the warehouse and shipping teams, generating shipping paperwork, and handling customer inquiries or issues. Strong attention to detail, organizational skills, and clear communication are essential for success in this role.
Key Responsibilities
- Order processing: Enter, verify, and process customer orders accurately and efficiently in the company's system.
- Coordination: Collaborate with sales, inventory, and shipping departments to ensure timely and accurate order fulfillment.
- Customer service: Address customer inquiries, resolve issues, and communicate order status and updates.
- Data management: Maintain accurate records of orders, inventory, and shipments. This may include updating master lists and checking for discrepancies.
- Logistics and shipping: Create shipping paperwork and track outgoing deliveries to ensure on-time arrival.
- Inventory monitoring: Monitor stock levels and trigger reorders when necessary to prevent stock outs.
Qualifications
- With 1-2 years of experience in processing and encoding sales orders or customer service and order fulfillment
- Background in Logistics/ Wholesale/ Trading / Retail and Distribution is highly suitable
- With experience handling chain Store / Key accounts
- With background in using ERP/SAP system
- Able to deal with numerous orders despite deadlines
- Portrays good time management skills
- Fast learner and excellent comprehension skills
- Very good computer skills
- Willing to work full on-site in Makati City
- Can start immediately
